[GasPasser]

Not sure which sub-forum to type this under so I'm just going with the year of my truck. Anyways, I placed an order for a Gryphon for my '05 F150 12 days ago and haven't heard anything. I know the office is understaffed, I'm not complaining I still want the tunes. I'm just wondering what the average wait time is right now so I know there wasn't something wrong with my e-mail being delivered with my form. I tried calling 3 times today with no success. Thanks to anyone who can help.

-GP

[dennisfiremanny]

I have been waiting over 2 months for my order!

[OneTomcat]

Originally Posted by GasPasser

Not sure which sub-forum to type this under so I'm just going with the year of my truck. Anyways, I placed an order for a Gryphon for my '05 F150 12 days ago and haven't heard anything. I know the office is understaffed, I'm not complaining I still want the tunes. I'm just wondering what the average wait time is right now so I know there wasn't something wrong with my e-mail being delivered with my form. I tried calling 3 times today with no success. Thanks to anyone who can help.

-GP

Not sure if you are looking for the unit itself or if you are waiting on tunes but if it's the unit they generally get shipped within a few days of getting the order. That being said, I know Bill and Cory were away to SEMA for a number of days (and seems to me it would probably have been in the time frame of you ordering) and upon return Cory has not been well and has left Bill carrying the load. If it is tunes you are looking for, they can take some time and, with Cory being out, I'm guessing things are getting backed up and there will be a lot of missed calls.
In any event, hopefully Bill will catch this in here and get back to you or perhaps one of the mods will leave something in the mod forum and bring it to his attention.

[Groovy Chick]

If you're still waiting for a programmer, then you definitely need to contact me! Generally, programmers are shipped within 48 hours or so (there's been a delay while I've been sick, but I'm shipping nine of them tomorrow! )

As far as getting through to us on the phone, please know that we were both in the office for most of the day (three customers stopped by, so Bill was out for a few hours), and we practically stayed on the phone! We have three phone lines (additional one for the fax). If both of us are on the phone with customers, #3 will hear the Auto Attendant; if you call and get no answer at all, that means you're #4 .

This is my first day back in the office, and you cannot imagine the number of e-mails I have... been going through and answering as many as possible today and will continue tomorrow. All orders that were received (even while I was out) have been processed, so if you didn't get an invoice, we didn't get your e-mail. If this is the case, please resend it, and I'll be happy to get you processed ASAP. You're also welcome to fax it to us at 678-963-9919.

[Groovy Chick]

Originally Posted by dennisfiremanny

I have been waiting over 2 months for my order!

Tim,

I just had Bill look up your order, and you had been filed as Invoice 3235 instead of 2235 (he writes custom tunes in invoice order). He just asked me to apologize and to let you know that your tunes will be done by morning.

[GasPasser]

Thanks for the super fast response guys . Corey, I'm gonna send you a PM to let you know my information then I'll resend the e-mail.

[Groovy Chick]

I'll be looking for both.

[GasPasser]

Less than 2 hours later and my order is finished. Awesome service here!!

[bennykeith]

I second that: Corey took good care of my order also. Glad she's feeling better!! It's a welcome change to do business with someone and feel confident that its going to be done right.

[ttcbr600rr]

yep these guys are quick in resonse