Couldn`t download my custom tunes !!

[mxriderae]

i downloaded the pegasus but i cant download the tunes it gives me this msg

http://www.alshohooh-upload.com/uploads/images/alshohooh-0eeecfa20e.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-0eeecfa20e.jpg)

anu help plz

[JWBFX4]

Was the gryphon set back to level 0 "stock" before you tried to download the custom tunes?

[mxriderae]

Was the gryphon set back to level 0 "stock" before you tried to download the custom tunes?

no it was on lvevl 2

[Jackpine]

Good! That's the problem! Pegasus is protecting you. You MUST set your truck's tune back to stock (Level 0) BEFORE you take the Gryphon out of the truck to download your tunes.

- Jack

[JWBFX4]

Good! That's the problem! Pegasus is protecting you. You MUST set your truck's tune back to stock (Level 0) BEFORE you take the Gryphon out of the truck to download your tunes.

- Jack

Atleast that was an easy setback.

Let us know how you enjoy them custom tunes. :thumbs up yellow:

[mxriderae]

Atleast that was an easy setback.

Let us know how you enjoy them custom tunes. :thumbs up yellow:

I can`t wait :drool2:
i`ll let you know guys

[mxriderae]

Good! That's the problem! Pegasus is protecting you. You MUST set your truck's tune back to stock (Level 0) BEFORE you take the Gryphon out of the truck to download your tunes.

- Jack


This is what I got ??

http://www.alshohooh-upload.com/uploads/images/alshohooh-4884791a0d.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-4884791a0d.jpg)

[Jackpine]

OK, confirm that you clicked on Updates->Targeted Functions. You DO NOT use Updates->Upload Custom File.

Then, did it seem to find the custom tune files?

Did it appear to try to download and install anything?

Also, when you have the Gryphon connected to the PC, and if you click on Update->Current Update Status, does it say that your custom files are available?

- Jack

[mxriderae]

OK, confirm that you clicked on Updates->Targeted Functions. You DO NOT use Updates->Upload Custom File.

Then, did it seem to find the custom tune files?

Did it appear to try to download and install anything?

Also, when you have the Gryphon connected to the PC, and if you click on Update->Current Update Status, does it say that your custom files are available?

- Jack
hi .. yes i clicked Updates-Targeted Functions ,, then it was downloading something then gave me the massage which i posted .. !!
and when i choose the Current update status it says that the calibration is aailable for me .
i tried the upload custom files and saved them but don`t know what program i can open it with ?

[tohi2care]

You live in Dubai man! I hope the F150 is the work truck. :giggle:

[Jackpine]

hi .. yes i clicked Updates-Targeted Functions ,, then it was downloading something then gave me the massage which i posted .. !!
and when i choose the Current update status it says that the calibration is aailable for me .
i tried the upload custom files and saved them but don`t know what program i can open it with ?

OK, I'd like you to try again. You're not going to hurt anything by doing this.

But, this time, can you disable your firewall and virus program? These sometimes cause problems and, PHP's website is "safe".

Just reconnect your Gryphon to the PC after you've started Pegasus and try to get the tunes with Upload->Targeted Functions with the firewall and virus checker disabled.

Let me know what happens. If this does not work, we'll have to bring Bill in to work his magic.

- Jack

[mxriderae]

OK, I'd like you to try again. You're not going to hurt anything by doing this.

But, this time, can you disable your firewall and virus program? These sometimes cause problems and, PHP's website is "safe".

Just reconnect your Gryphon to the PC after you've started Pegasus and try to get the tunes with Upload->Targeted Functions with the firewall and virus checker disabled.

Let me know what happens. If this does not work, we'll have to bring Bill in to work his magic.

- Jack
ok i`ll let you know

[mxriderae]

You live in Dubai man! I hope the F150 is the work truck. :giggle:

well it is a pleasure car man .. love to go to the beaches or desert with it .. it is a really head turner !!

http://www.alshohooh-upload.com/uploads/thumbs/alshohooh-6b73d2b9cd.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-6b73d2b9cd.jpg)

[tohi2care]

Do you just work thier or were you born there? I've always wanted to visit Dubai it just seems like the epitome of what you can accomplish with truck loads of money (and sand) I bet your eyeing up the new Raptor F150 since it is pretty much a Baja truck.

[mxriderae]

OK, I'd like you to try again. You're not going to hurt anything by doing this.

But, this time, can you disable your firewall and virus program? These sometimes cause problems and, PHP's website is "safe".

Just reconnect your Gryphon to the PC after you've started Pegasus and try to get the tunes with Upload->Targeted Functions with the firewall and virus checker disabled.

Let me know what happens. If this does not work, we'll have to bring Bill in to work his magic.

- Jack

i did .. still the same
am wondering where is Corey

[mxriderae]

Do you just work thier or were you born there? I've always wanted to visit Dubai it just seems like the epitome of what you can accomplish with truck loads of money (and sand) I bet your eyeing up the new Raptor F150 since it is pretty much a Baja truck.

No man i`ve Born here .. you are welcomed if you decide to come here .. you`ll have fun !!
and about the truck .. am not planning to buy another .. this is my first and last truck ... , am not done with it yet .. i`m still working on it .. well i`ll keep it for ever !!

[Jackpine]

i did .. still the same
am wondering where is Corey

OK, I'll try to get their attention a bit more strongly.

- Jack

[mxriderae]

OK, I'll try to get their attention a bit more strongly.

- Jack

thanx Jack

[mxriderae]

There is a notice at the top of the forum and on our website that the office would be closed through Monday. I've been working on the website non-stop, so I haven't been checking the forums. Sorry you've felt ignored. I'll let Billy know about your download issue and have him contact you tomorrow afternoon. We'll get you taken care of as soon as we can. :)

No i saw the notice and i understand that u and bill are busy and actully am not in a hurry .. just i can`t wait to drive the truck with new tunes
.. and i posted this thread hopfuly one of the members faced the same problem and share us his experience .. as Jack he is the best :thumbs up yellow: so that is why the forums done for .. that`s all thanx Corey :cheesy smile:

[mxriderae]

What is the time difference in Dubai from U.S. EST?

actully i don`t know about the time in USA .. i don`t know the difference between the EST and PST ??
our timing is GMT +4

[Jackpine]

Corey, as I type this, it is 3:34PM in Gaw-Jah. And, it is almost midnight, 11:34PM in Dubai. So, an 8 hour time difference.

- Jack

[mxriderae]

Corey, as I type this, it is 3:34PM in Gaw-Jah. And, it is almost midnight, 11:34PM in Dubai. So, an 8 hour time difference.

- Jack

yes you are absoloutly right !! it is 11,40 now

[mxriderae]

Still waiting Bill :shrug:

[mxriderae]

I have a question .. should i have to connect the Gryphone to the truck while am trying to download the custom tunes ??

[Jackpine]

I have a question .. should i have to connect the Gryphone to the truck while am trying to download the custom tunes ??

No, you first set the tune back to Level 0 (stock) in your truck. Then remove the Gryphon. On your PC, start Pegasus and then connect your Gryphon to the PC through a USB cable. If your tunes are ready, you download them by clicking on Updates->Targeted Functions.

Once that all finishes, simply unplug the Gryphon from the PC, turn your truck's ignition to ON (but do not start it) and plug the Gryphon back in to the truck. Then, you can install your new custom tune.

- Jack

[mxriderae]

yes ,.. that`s what i did !!
but still the problem is there

[tohi2care]

What error did you recieve?

[tohi2care]

Bill is under the impression that you have been taken care of. Please PM me with whatever problem you're still having so that it can be addressed because we must be missing something.

Here are the screen shots of my problems...

http://i40.photobucket.com/albums/e202/tohi2care/untitled-2.jpg

http://i40.photobucket.com/albums/e202/tohi2care/untitled2-1.jpg

http://i40.photobucket.com/albums/e202/tohi2care/untitled3-1.jpg

[mxriderae]

tohi2care .. the i had posted the massage befor .. this is it

http://www.alshohooh-upload.com/uploads/images/alshohooh-8df005ef61.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-8df005ef61.jpg)

[Power Hungry]

MX,

I am not sure where the problem is with the download.

Once again, please confirm that you are selecting [Updates] -> [Targeted Functions]. I know you have confirmed this previously, just want to make double sure.

At one point during the download (after the "Preparing Gryphon" and "Programming" status bars), you should see a Message Box that tells you to unplug the USB cable, reinsert the USB cable and then click [OK]. Are you getting to this point or does the download fail before you get the dialog? I just need to determine if the failure is during the transfer of the file to you from the server or if it is failing during the actual upload into the unit.

I'll be sitting here waiting for your reply.

Thanks.

[Power Hungry]

Here are the screen shots of my problems...



The screen shots are a bit small to make out any details, but I can see that the serial number we have on recorddoes not match the one that is displayed in the software. I'm not sure what it is exactly, but it sure isn't 1311 which is what your download has been set for.

Please provide the correct serial number so we can get the download corrected.

[mxriderae]

MX,

I am not sure where the problem is with the download.

Once again, please confirm that you are selecting [Updates] -> [Targeted Functions]. I know you have confirmed this previously, just want to make double sure.

At one point during the download (after the "Preparing Gryphon" and "Programming" status bars), you should see a Message Box that tells you to unplug the USB cable, reinsert the USB cable and then click [OK]. Are you getting to this point or does the download fail before you get the dialog? I just need to determine if the failure is during the transfer of the file to you from the server or if it failing during the actual upload into the unit.

I'll be sitting here waiting for your reply.

Thanks.

yes about the Updates - Targeted Functions yes
then those three msgs
http://www.alshohooh-upload.com/uploads/images/alshohooh-592e11e234.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-592e11e234.jpg)
http://www.alshohooh-upload.com/uploads/images/alshohooh-982bf86a42.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-982bf86a42.jpg)
http://www.alshohooh-upload.com/uploads/images/alshohooh-0245d92d4a.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-0245d92d4a.jpg)

[mxriderae]

and about the msg box i don`t receive any thing

[Power Hungry]

From what I am reading, am I correct in assuming you never get a display box that says "Preparing Gryphon"?

This would indicate that the file may be damaged. I will rebuild the file and get back to you in a few minutes. Sit tight.

Thanks.

[mxriderae]

now when i left it contected i got this msg
http://www.alshohooh-upload.com/uploads/images/alshohooh-cbcea3ded2.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-cbcea3ded2.jpg)
but not uploading

[Power Hungry]

I rebuilt the download. Try it again. If it fails I have some other options.

Standing by... :whistle:

[mxriderae]

still the same :cry-blow:

[mxriderae]

i missed this one before
http://www.alshohooh-upload.com/uploads/images/alshohooh-cd6f611b0e.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-cd6f611b0e.jpg)

[Jackpine]

Does that mean it worked?

- Jack

[mxriderae]

Does that mean it worked?

- Jack

no it doesn`t !

[mxriderae]

what if i recieved the tune files by email ??
is it going o work ??

[Power Hungry]

Check your e-mail. We'll try it that way and see if it works. For some reason, the download seems to fail when retrieving the files from the server.

[mxriderae]

Does that mean it worked?

- Jack

Jack .. what is the time there now ??
here it is 236 am and i feel like :sleepwalk:

[mxriderae]

after downloading i got this

http://www.alshohooh-upload.com/uploads/images/alshohooh-1f3938b7de.jpg (http://www.alshohooh-upload.com/uploads/images/alshohooh-1f3938b7de.jpg)

[Power Hungry]

Oh for Pete's sake... Grrrrrrr! Hang on.

[Power Hungry]

You didn't have anything else going on this evening anyway, right? Nothing like going to sleep or anything. ;)

I am programming a unit with your serial number and will figure out what's going on. I have a sneaking suspicion that something is not downloading correctly or the file is getting damaged in the transfer. I'll be able to tell in just a minute.

[mxriderae]

ok .. as u said i have nothing to do :)

[Power Hungry]

MX,

I tested everything here on the bench and it all works perfectly. I did both the Targeted Updates and the Upload Custom File functions and the unit updated without incident.

My concern at this point is that the data files are somehow becoming corrupted during the download/e-mail process. One thing I'd like to check... Can you please e-mail back the file I just sent you so I can see if it getting damaged in the transfer? That's the only explanation I have at this moment.

If the file is getting damaged, it might be related to your internet provider (some use compression that can damage certain files) or it might also be related to antivirus software.

As soon as you can get that file back to me, we'll be able to move forward towards a solution.

Thanks.

[mxriderae]

well i understand and i appreciate it guys :)
am flying to another country after 12 hours

[Jackpine]

I suppose there could be a hardware issue in his Gryphon, right? mxriderae, I believe when Bill says he's programming a unit with your serial number, he's "faking" that he has your unit on his desk and is trying to confirm just that possibility.

Edit: Or he could be confirming the problem is in a file transfer, just like he just said! :doh: :o

If the tunes will load on that unit but not yours, it implies some problem at your end. But, I'm certain Bill will get things working - eventually.

- Jack

[Power Hungry]

Jack,

From what I've seen, it appears that the data file is becoming corrupted. I used the same file he did and I didn't get the "unregistered" error. This leads me to believe that the file is getting boogered up somewhere along the line.

We'll see in a minute. I just got the e-mail.

Cross your fingers.

[mxriderae]

should i try to download it from another computer ..
or maybe i did somthing wrong while downloading or in the setting ??

[Power Hungry]

Uh oh... no file attached.

Please resend with the file you saved on your computer attached.

[mxriderae]

Can ya sleep on the plane? :cheesy smile:

it is just two hours flying .. .. i spend those two hours in trying to sleep :shrug:

[Power Hungry]

Okay, so that scuttles that idea. The file is not corrupted and loads correctly on this end.

This leaves only the possibility that the computer may be causing an issue when trying to expand the compressed files. Since the software doesn't recognize that the calibration file is registered to your programmer and the software clearly indicates that the programmer is serial number 1750, that's the only thing we have left.

Do you have another computer we can try? Or I can try an alternate compression routine?

Let me know.

[mxriderae]

i can try with other computer but tomorrow !?

[Power Hungry]

Tomorrow is fine. I will also try an alternate compression routine that may help.

E-mail when you're ready and we'll try again. I'm sorry we couldn't get it straightened out this evening but we'll get it figured out and get you going.

Take care and have a safe flight.

[mxriderae]

you too thanx :)

[Power Hungry]

MX,

I have included another compression routine in the Pegasus software and rebuilt your calibration file. You might want try this on your existing computer to see if it works.


Run Pegasus
Go to [Updates] -> [Pegasus Update Manager]
Apply all current software updates (v2.01.0591 should be the current)

After the software is updated, try the [Targeted Functions] again. This different compression routine is a bit slower than the current one we normally use which is why we phased it out. However, it should work. Of course, it should have worked before so... :shrug:

If this doesn't work, let me know and we'll hopefully be able to get it working on another computer. :2thumbs:

Take care.

[Jackpine]

I want to interject a comment here. We normally don't see this kind of interaction with a member and Bill, because it mostly happens behind the scenes. (When it's all happening in America, it is often done by phone.)

Can all of us get a feel for the time involved in this sort of thing? Can you appreciate the level of personal care that is being shown here?

Sorry for sounding like a "cheerleader" (and I have lousy legs), but these kinds of activities (by Bill) are what eats up all his time. No wonder it takes so long to get a tune out.

And, for those of you that read an earlier post of mine, the problems are NOT always the fault of the member. I should not have implied that.

I am firmly convinced you will not find better customer service than what you get from PHP!

- Jack

[mxriderae]

Done ... targeted function been downloaded :happy-dancing:
when i`ll return back i`ll let you know about the results :thumbs up yellow:
thanx Bill and Corey :cheesy smile:

[Power Hungry]

Well, I think I identified the problem which, unfortunately, is directly related to the fact that he is out of the country and his computer uses a different character encoding than computers in the US or Europe.

While inconvenient, this does help a bit in regards to diagnosing future issues. It stinks because the current compression reduces the file sizes significantly so we'll just have to keep an eye on files that are sent outside of US and Europe.

Thanks MXRider for being patient and also for providing some very useful information. As Jack pointed out, people don't really understand what goes on behind the scenes and can't understand why we get backed up on custom file orders. It's seemingly small problems like this that can turn into hours (or even days) of troubleshooting and support, all of which takes time away from actually dong the custom calibrations. We have no way to plan for issues like these and order deadlines can be pushed back because of them. So we do ask everyone to please be considerate when we are delayed getting calibrations done. It's not because we don't like you http://dygytalworld.ehost-services139.com/forums/images/smilies/i%20care.gif or that we enjoy dragging out custom tuning :busy:, but there are occasionally more urgent issues that need to be addressed.

Take care.

[american732]

How Long does this usaly take before I see it change after you update ? Im waiting for the screen to change over and it seams to be awhile any help please

[Jackpine]

How Long does this usaly take before I see it change after you update ? Im waiting for the screen to change over and it seams to be awhile any help please

I'm sorry, but I don't understand your question. What are you doing? Are you downloading custom tunes? (That's what this thread is about).

Or are you updating Pegasus? Or the Gryphon's firmware?

- Jack

[american732]

Hi I have not been having much luck trying to update . I tried to do it earlyer today and left it pluged in now im getting this poping up Unable to determine Gyphon version ,Mybe in run mode ,is currently set as stock writer?

I dont know who touched it when I went out earlyer so I dont know what they did to it any help ? will I have to send it back to you guys ? I tried to plug it into the truck and its just a blank screen .

[JWBFX4]

Hi I have not been having much luck trying to update . I tried to do it earlyer today and left it pluged in now im getting this poping up Unable to determine Gyphon version ,Mybe in run mode ,is currently set as stock writer?

I dont know who touched it when I went out earlyer so I dont know what they did to it any help ? will I have to send it back to you guys ? I tried to plug it into the truck and its just a blank screen .

Well I would ask if it was set back to stock (0) but that didn't help the original OP in this thread, and im not sure why it would just be blank when you plug it back in. I would imagine you might have to get some technical suport from Bill on the issue.

[Jackpine]

Hi I have not been having much luck trying to update . I tried to do it earlyer today and left it pluged in now im getting this poping up Unable to determine Gyphon version ,Mybe in run mode ,is currently set as stock writer?

I dont know who touched it when I went out earlyer so I dont know what they did to it any help ? will I have to send it back to you guys ? I tried to plug it into the truck and its just a blank screen .

This has happened to at least three other members. You'll have to get in touch with Bill. He needs to talk you through the "fix".

In the meantime, use the UserCP on this forum to enter your name and as much other information as you can. Bill needs this too.

- Jack