Stumble/Miss/Hesitation

[secstang03]

Has anyone experienced a stumble/miss/hesitation with their Gryphon. Occasionally, I can just be driving down the road and get a terrible feeling. Its like I have a coil pack out or something. There is no rhyme or reason as to what sets it off, it just does it and the only thing that fixes it is pulling over and turning the truck off and restarting. :cursin:

I tried setting the truck back to stock and ran it that way for several weeks and everything was fine. This usually happens at least once a week with the programmer on the truck.

Any ideas?!?!

2006 5.4

[Jackpine]

No ideas at all, but the fact that it runs fine at stock makes me suspect the tune, as I'm sure you do. I think Bill is going to have to be the one to fix this.

- Jack

[secstang03]

I thought I had heard of someones acting similar before but could not find the post. Maybe it was the torque converter "shuttering" that I am thinking of. I am not sure if it is the same thing or not. It really feels like a coil pack is unplugged. I have tried to contact PHP by phone several times regarding the issue but have not had any luck. Hopefully Bill will see this post.... Bill?? :shrug:

[88Racing]

There have been some cases of part throttle suddering of the torque convertor engaugement while going back up a hill after coming down from one.
Mine was from using coast button on the cruise control.
How many miles on the truck?

[secstang03]

69,xxx

It seems like it may always start with a coast and part throttle type driving. It did it again today and I let off the gas and got back in it and it went away. I was kind of excluding the torque converter as before even making it downshift would not make it go away. Only turning the truck on and then back off would.

Keep the ideas coming..... Can a mod point Bill to this thread?

[88Racing]

69,xxx

It seems like it may always start with a coast and part throttle type driving. It did it again today and I let off the gas and got back in it and it went away. I was kind of excluding the torque converter as before even making it downshift would not make it go away. Only turning the truck on and then back off would.

Keep the ideas coming..... Can a mod point Bill to this thread?
I'll post on note on the mod help board for you.

Peace!:)

[secstang03]

Thank you.

[secstang03]

I know they are busy but any idea the best way to get a hold of them?

[88Racing]

Yes they are awfully busy!!!!!!
Try and call them and not just once or twice. Try a lot.
Or fax them a note.

[secstang03]

Still no luck!

[88Racing]

Phones are closed this week.
Try to fax pm email.
I don't know what else to do?:shrug:
I've posted a note on the moderator's board.
Peace!:)

[Power Hungry]

Allyn,

What's the best number to reach you at?

[secstang03]

edit: I added my cell to my user cp

Thanks!

[Power Hungry]

Thanks! Will hit you back this afternoon after UPS picks up and stuff.

[88Racing]

todd.scallions
I moved your post here:
http://forum.gopowerhungry.com/calibration-update-requests/3861-possible-cruise-control-shudder.html
Peace!:)

[secstang03]

Did someone try and call and I missed it? Do not think I received one.

[Power Hungry]

Allyn,

I got tied up and didn't get a chance to get back with you. Is any time this afternoon good, or would tomorrow be better?

Thanks.

[secstang03]

You can call me anytime. My phone is always on.

[secstang03]

TTT

I am more and more convinced that it is the torque converter symptoms that I have read about.

[lbjailer]

I think one of the previous posts was from me. About once a month my truck acts like it isn't firing on a cylinder, rough idle and when in gear shudders. My solution too is to pull over, turn off the truck, then turn it back on and wait another month. It also seems at times that when driving slow the transmission can't decide between first and second and acts like it slips, but these are minor issues and I can live with it, but if there is a solution I'm all ears. 2008 F150 Lariet, 5.4 4X4

[secstang03]

Sound very similar.

Over 3 weeks and have not heard a word other than what you read in this post. :thumbsdwn:

[cajunboy2208]

Sorry to hear Stang. They are just very hard to get ahold of. I have seen Corey on the past 2 days, I am sure she will notify Bill about it as soon as she sees this.

[88Racing]

I'll post another note.
Peace!:)

[secstang03]

^^ Thanks!

I understand that they are busy and I understand small business pains. (I own a small business myself) I do not want to tell anyone how they should run their business, but one thing is for sure, the things that I have experienced as well as read here and elsewhere would typically not last long. I hope I am wrong in PHP's case as they offer a great product at a reasonable price.

Other than actually receiving my Gryphon and being able to run it on the truck, I have experienced several problems (mainly communication) and being told something was going to happen at a certain time that did not come through. Not trying to talk down towards PHP or rant, just somewhat frustrating.

[secstang03]

TTT-- It did it twice today in one short trip. Still cant get a hold of PHP.

[secstang03]

Still nothing..... I see they have a intern now, anyone know if I should try contacting him?

[cleatus12r]

secstang03,

Bill has put updated calibrations on his server for you. I don't see where you have downloaded the new calibrations. Bill said that he emailed you about 2 weeks ago about the new files, so you might want to check.

When he rebuilds the files, the calibration date doesn't change so it appears that they haven't been updated.

Give that a shot. Thank you for your patience.

[secstang03]

I do not recall receiving such email and have checked my spam as well. Either way, THANK YOU! I will try and update tomorrow.

[Desert Racer]

Has this issue been resolved? A different tune was/is written?

[88Racing]

Has this issue been resolved? A different tune was/is written?
We will wait and see...........

[secstang03]

I have the Gryphon out of the truck.

Do I just plug it in and go to update, targeted functions?

[Jackpine]

I have the Gryphon out of the truck.

Do I just plug it in and go to update, targeted functions?

First, make sure you've set the truck back to the "stock" (Level 0) tune!


Then, start Pegasus. Click on [Updates]->{Pegasus Update Manager] to make sure you are running the latest version of Pegasus!

Connect your Gryphon to your PC, when Pegasus reports that it is "connected", click on [Updates]->[Custom File Download] to upload the new tunes to your Gryphon.

When the process finishes, disconnect the Gryphon from your PC, turn your truck's ignition to ON and reconnect your Gryphon. Then, you should be able to reprogram your truck.

- Jack

[secstang03]

^^ Thank you!

Got it updated. I will report back on the fix.

[Jackpine]

You're most welcome. I hope everything works now.

- Jack

[juspifool]

I've experienced the same thing on my truck with the Gryphon. Does it on both the 87 & 93 octane performance tunes. Doesn't do it on the stock tune. Looking forward to seeing if yours got fixed.

-Mark

[LongIslandSCREW]

I havent used any other tune on my truck but LV3/93 oct. I do not have any other tunes and the only thing my 2008 SCrew 5.4 has is a flowaster 50 Cat Back single side exhaust. EVERYTIME I drive it sounds like I am misfiring, or its not getting enough gas/bad gas. My truck only has 8000 miles on it. Most of the time driving around my town I am under 35mph. I live on Long Island less than 100ft above sea level and rarely have I gone more than 200 feet above sea level. The only time the sputtering stops is when i am getting on it (1/2 throttle or more) or when i really get on it WOT on the highway.

Sometimes I use the throttle position gauge and the majority of the sputtering happens under 15% and at slower speeds. When in stock mode there is a delay in throttle response under 15% so its lose lose - damned if i do damned if i dont. The sputtering doesnt really bother me but the fact that it happens enough that my wife notices it begs me to ask the question/or suggest they have/will a fix for it?

[88Racing]

I havent used any other tune on my truck but LV3/93 oct. I do not have any other tunes and the only thing my 2008 SCrew 5.4 has is a flowaster 50 Cat Back single side exhaust. EVERYTIME I drive it sounds like I am misfiring, or its not getting enough gas/bad gas. My truck only has 8000 miles on it. Most of the time driving around my town I am under 35mph. I live on Long Island less than 100ft above sea level and rarely have I gone more than 200 feet above sea level. The only time the sputtering stops is when i am getting on it (1/2 throttle or more) or when i really get on it WOT on the highway.

Sometimes I use the throttle position gauge and the majority of the sputtering happens under 15% and at slower speeds. When in stock mode there is a delay in throttle response under 15% so its lose lose - damned if i do damned if i dont. The sputtering doesnt really bother me but the fact that it happens enough that my wife notices it begs me to ask the question/or suggest they have/will a fix for it?

Are we talking the canned tune?
Or a custom tune?
You need to update your user cp too!
With your hex code and programmer serial number.

[LongIslandSCREW]

Are we talking the canned tune?
Or a custom tune?
You need to update your user cp too!
With your hex code and programmer serial number.
sent my hex to corey a couple weeks ago, said she was going to send my customs soon - canned tunes no custom yet just level 3 and thats it - ill try the CP but a couple weeks ago i did update pegasus to the newest version - thanks for your reply

[88Racing]

Yes if you could put your hex and serial # in your user cp it would be much appreciated!:)
Also at what rpm is your miss happening at?
Is it more previlant at the begining of a shift?(High rpms) or after the shift?(Low rpms)
Also how many miles on the truck?
Peace!:)

[LongIslandSCREW]

Its always below 1500, light touch on the pedal to accl away from a stop sign or traffic. I almost feel like its starving for gas or flooding - kinda like the bog you get on a dirtbike thats carb isnt floating right. No issue with shifting - I love what this thing has done to my shifts - honestly besides the great burnouts-quick accel, shifting is my ABSOLUTE Favorite thing about this mod!!!

[LongIslandSCREW]

Hex is in - all updates done - guess I didnt realize I had it set up already - no change in status from above messages.

[Ideal150]

Hey yall just wanted to see the outcome of this. I had heard about it before on other posts and have been experiencing the same issue with mine when im on 91 perf. I dont get it in stock or 87 perf. 06 fx4 5.4, 70xxx thanks in advance for the help!

[88Racing]

Hex is in - all updates done - guess I didnt realize I had it set up already - no change in status from above messages.

Your hex is supposed to go here also.
http://forum.gopowerhungry.com/members/longislandscrew.html

[88Racing]

Hey yall just wanted to see the outcome of this. I had heard about it before on other posts and have been experiencing the same issue with mine when im on 91 perf. I dont get it in stock or 87 perf. 06 fx4 5.4, 70xxx thanks in advance for the help!

Good job!
I see your user cp is up to date!:)
http://forum.gopowerhungry.com/members/ideal150.html

[Ideal150]

Good job!
I see your user cp is up to date!:)
http://forum.gopowerhungry.com/members/ideal150.html


Yes sir!:thumbs up yellow: Any update or idea on what could be the issue?

[LongIslandSCREW]

Hey All, this is still an issue for me. Ive run a couple tanks of gas (93 octane of course) at various speeds and drive times and its still pretty bad - I figured it would eventually work it out - Wednesday morning while stuck in traffic on the long island expressway the sputtering actually had my truck bucking while i was just touching the gas, it felt almost as if my truck was a stick and i wasnt giving it enough gas. I am also noticing that from a rolling start (under 25 mph) the sputtering occurs on light acceleration up to almost 2200 RPMS. I cant drive my truck stock anymore so if anyone knows what the problem could be please keep me posted!

Thanks so much!

Side note: My buddy suggested that it could be the transmission settings on the canned tune - he said something like maybe its too much pump pressure at a low idle? Does that make sense to anyone?

[88Racing]

LongIslandSCREW,
I'll post a note on the moderators board for Bill to look at this.
Thanx for completely the info in your user cp. I and PHP appreciate it.
Peace!:)

[Power Hungry]

Pete,

I have an updated file for you to download. There is a small change to the Open Loop transition that should help eliminate any tip-in stumble.

Mark,

I will have to take a closer look at the canned tunes for you calibration and see what I can come up on that. I am going to assume that the symptoms and cause are similarly caused by an Open Loop transition problem.

I don't think these issues are caused by line pressure problems because we add little, if any, pressure at light throttle and all pressures are progressively controlled by throttle position and load. The more throttle and load, the more pressure is applied to the clutches.

Keep me posted.

[LongIslandSCREW]

Thanks 88 and thanks Bill - I appreciate it! I cant go back to stock HA HA HA HA HA !!!

Bill, I am home most of the time - work out of my house. If you have seen this issue enough and would like (and its possible) I could always hook my laptop up to the programmer and take a drive while you watch and try to diagnose. I have a verizon wireless card in my laptop so mobile isnt an issue.

Rarely do i opt to drive slow so its an issue but its really not. Problem is where I live - there is always traffic!!!!:D

[tohi2care]

I have been experiencing the shuddering aswell. It feels like the truck is misfiring and if I turn the engine off and restart it the problem goes away. I'm going to plug my gryphon into pegasus tonight since it's been awhile and see if there are any updates.

[tohi2care]

Pete,

I have an updated file for you to download. There is a small change to the Open Loop transition that should help eliminate any tip-in stumble.

Mark,

I will have to take a closer look at the canned tunes for you calibration and see what I can come up on that. I am going to assume that the symptoms and cause are similarly caused by an Open Loop transition problem.

I don't think these issues are caused by line pressure problems because we add little, if any, pressure at light throttle and all pressures are progressively controlled by throttle position and load. The more throttle and load, the more pressure is applied to the clutches.

Keep me posted.






Bill I am experiencing the exact same problems do you believe the updated file would fix it?

[88Racing]

I have been experiencing the shuddering aswell. It feels like the truck is misfiring and if I turn the engine off and restart it the problem goes away. I'm going to plug my gryphon into pegasus tonight since it's been awhile and see if there are any updates.

Please be more specific.
Are you using canned or custom tunes?

[88Racing]

Bill I am experiencing the exact same problems do you believe the updated file would fix it?

Cam,
These would be targeted file updates for those other customers and wouldn't be applicable for your use.
I'll post a note for Cody so Bill will look at it.

[cleatus12r]

I put hard copies of the concerns on Bill's desk. He was awake all night and is still walking around now so I would expect him to look at this stuff mid-afternoon.

[cleatus12r]

He is still aware of it. He hasn't gotten the issue resolved yet.

[Ideal150]

Pete,

I have an updated file for you to download. There is a small change to the Open Loop transition that should help eliminate any tip-in stumble.

Mark,

I will have to take a closer look at the canned tunes for you calibration and see what I can come up on that. I am going to assume that the symptoms and cause are similarly caused by an Open Loop transition problem.

I don't think these issues are caused by line pressure problems because we add little, if any, pressure at light throttle and all pressures are progressively controlled by throttle position and load. The more throttle and load, the more pressure is applied to the clutches.

Keep me posted.

Hey Bill, Thanks! I havnt been on the forum in a while so barely saw you had an update for me. Ill plug in tonite after work and see how it helps. Thanks again! Hope yall had a great 4th, God Bless!

[88Racing]

Not yet????????????
I'll post another note............

Since you're already waiting try to call PHP also maybe that will light a fire.

[BigSur]

I feel sorry for anyone who has paid such good money for a faulty product, and then there is no support behind it. You would think that if there is too much workload going on, new hires would be brought in to close this gap.

Normally, I would keep my mouth shut on this type of isse b/c I haven't experienced any problems myself.....until now.

Yesterday, I pulled up to a stoplight and all of a sudden it felt like my truck was sputtering...almost like it was not getting enough fuel or something. I started to drive it and it continued for a mile or 2...then stopped on its own. It felt VERY unhealthy for the truck. The issue did not repeat itself throughout the rest of the day. I haven't driven it yet today.

My plan is to see if it starts to become a recurring issue. If so, I may make an attempt to get it fixed but I might just set it back on my tow tune and let it be.

I'm not being bitter at all here...I'm speaking as a guy who sells services to the federal government where customer service is EVERYTHING. Without it, our business cannot sustain or grow. I truly hope PHP can get over their "busy" issues and close this gap for those of us that are having problems b/c word of mouth goes a long way.

[tohi2care]

It seems you have the same issue I do aswell.

[BigSur]

It seems you have the same issue I do aswell.
I figured as much. Luckily, it hasn't happened again. Might have been an anomaly. We'll see what happens. Have you tried calling PHP? I've called and have gotten through to Cody before on multiple occasions. If I were you, I would call, call, call, and call again...if you can't get through, call again...and again. You'll get ahold of them sooner or later and I'm sure they'll help you out. I'll follow up if I keep having the same issue.

[BigSur]

It seems you have the same issue I do aswell.

Tohi2care, I gotta ask.....has your issue been resolved? OR are you just "tohi2care" :smiley_roll1:

[lbjailer]

Well at least I'm not the only one having this issue. Mine only happens on the tow tune. So far I haven't had a problem with the Transmission only tune. I tried 93 performance tune for a couple of weeks and didn't have a problem with that either, although I was concerned about the higher operating temps accross the board but have since learned they were still within normal operating range. I think eventually there will be enough notice by people experiencing this issue that our problem will be evaluated and fixed. I wonder if everyone's HEX Code has a similiarity that would narrow down the problem? I have accepted the problem of the rough running since its not a frequent issue and just don't push it hard when it occurrs. just pull over, turn off the engine and then starting it back up usually remidies the problem until next event. I have never experienced the issue while on the highway driving freeway speeds it is usually below 40MPH in the city. Although there is this little issue, I am still happy with my Gryphon. :fyi:

[poolboy]

I thought I was alone with this issue, until I found this thread today. I've had this same problem for about a month now it's happened four times. The last time was today pulling up to a red light, the truck starts shaking and spudder like it's running out of gas. Hitting the gas peddle doesn't help, turn the truck off and restart and all is fine. So far this has only happened with my custom performance tune. If I use my stock tune the truck runs great. I also have a custom tow tune but only use it when pulling my boat and have had no problems with it yet. I hope we can figure this out, I love my Gryphon. 06 Lariat 5.4 43,000.

[BigSur]

I thought I was alone with this issue, until I found this thread today. I've had this same problem for about a month now it's happened four times. The last time was today pulling up to a red light, the truck starts shaking and spudder like it's running out of gas. Hitting the gas peddle doesn't help, turn the truck off and restart and all is fine. So far this has only happened with my custom performance tune. If I use my stock tune the truck runs great. I also have a custom tow tune but only use it when pulling my boat and have had no problems with it yet. I hope we can figure this out, I love my Gryphon. 06 Lariat 5.4 43,000.
I contacted PHP and was told to put in a service ticket for the issue, which can be found under the support link on the main page. I've been out of town ever since so I haven't had time to do it. Will do it soon though; just got back.

Oh...ironically, I also have a 2006 Lariat 5.4 w/ 43k

[Longshot270]

Or you guys have the same truck but completely split personalities.

[BigSur]

Or you guys have the same truck but completely split personalities.

:hmmm:

[BigSur]

My service ticket is in :thumbs up yellow:

For those of you having this problem, I highly recommend submitting a service ticket in order to assist PHP with tracking issues and general recordkeeping. I would NOT depend on this forum alone as a resource for technical support. We should be exercising due diligence in following the right procedures. Good luck to you all. :cheesy smile:

[88Racing]

And just how do you find the support link address?

It's in my Sig...

[tohi2care]

Just sent in a ticket.

[mkehler]

I got a gryphon in early sept and have the EXACT same issue. i thought it was coincidence, but it only does it on SETTING 2 / 87 economy tow. Drivability is crap. I had to turn it to setting 1 'tow only' or 'shift only' or whatever its called.

at this point it looks like this is a known issue with the canned #2 tune, not a couple coincidences. Good thing I found this, I was just about to start throwing parts like coilpacks at it to solve the issue.

I guess its time for a ticket for me then. btw...2006 fx4. is it just me or is this a lot of 06 models?

Matt

[mjphillips1981]

I think I may have this same problem as well. Mine is not that frequent. Maybe once a month. But it will run rough just like it is missing and then all of a sudden clear up. I have the 87 performance tune on an 2007 5.4 about 61,000 miles. I guess I will put in a ticket as well.

[BeachSled]

I too have the same problem and have taken some videos of different PID's when it's happening with my iPhone. I will post them and start a ticket to. I know you guys are busy Corey, I had sent a email on sept 14 with this info but was unsure if you received it. I know in time things will get sorted out. I too am very busy lately at Corey you know what is going on at home with us.

Hope everyone has a good day!

2006 5.4l 123,000 km

[tohi2care]

I got a gryphon in early sept and have the EXACT same issue. i thought it was coincidence, but it only does it on SETTING 2 / 87 economy tow. Drivability is crap. I had to turn it to setting 1 'tow only' or 'shift only' or whatever its called.

at this point it looks like this is a known issue with the canned #2 tune, not a couple coincidences. Good thing I found this, I was just about to start throwing parts like coilpacks at it to solve the issue.

I guess its time for a ticket for me then. btw...2006 fx4. is it just me or is this a lot of 06 models?

Matt

I have an 06 aswell. But I am getting the problem on all settings. I seem to get it more often in towing and performance setting then economy so I just leave it there and deal with it. However when you have an 8 foot camper on your truck and your climbing 2 miles of 12% grade and the problem happens you pretty much have to pull over. I have noticed that if you turn the engine off and start it back up, it (the problem) instantly goes away.

[BeachSled]

Just added my support ticket, thanks for all your help PHP. Have a great day guys !! :-)

[Power Hungry]

Without going back through the prior posts (which I will, but not at this moment) I just wanted to give everyone a quickie status update.

I have been working with 2 customers over the last week that have had basically the same concerns everyone here has had and I think we are at a resolution. I'm really sorry that it has taken longer than I expected, but Corey was out quite a bit this week and I ended up a bit short handed and didn't get to the issue as quickly as I had expected.

In any event, here's the deal. If you have not already filled out a service ticket, your issues will not be properly addressed. Please go to Support Login (http://techsupport.phptune.com) and fill in a service ticket. Make sure to include your ECM HEX code and your unit serial number in the spaces provided. We'll be rolling through the tickets this week and should have everyone addressed pretty quickly.

I appreciate those who have been patiently (and sometimes impatiently ;) ) waiting for a resolution to this issue.

Take care.

[lbjailer]

I'm glad I did the support request. Last night I took a 200 mile drive and although the truck ran good, in the mountain roads where downshifting was frequesnt and necessary the transmission seemed to downshift hard. I hope the fix of level 2 will remedy this as well.

[mkehler]

I got a gryphon in early sept and have the EXACT same issue. i thought it was coincidence, but it only does it on SETTING 2 / 87 economy tow. Drivability is crap. I had to turn it to setting 1 'tow only' or 'shift only' or whatever its called.

at this point it looks like this is a known issue with the canned #2 tune, not a couple coincidences. Good thing I found this, I was just about to start throwing parts like coilpacks at it to solve the issue.

I guess its time for a ticket for me then. btw...2006 fx4. is it just me or is this a lot of 06 models?

Matt

I'm going to correct own post here..mine is actually a 2007 not an 06. Not sure what I was thinking when I typed that.

Hopefully this gets resolved soon. I'm back to level1 - tow only until then.

[88Racing]

I'm going to correct own post here..mine is actually a 2007 not an 06. Not sure what I was thinking when I typed that.

Hopefully this gets resolved soon. I'm back to level1 - tow only until then.

It would be much appreciatived by the staff at PHP if you would ALSO fill out your info in your User CP.....
Just your name doesn't cut it......
They need your phone #.....
Vehicle info.....
HEX code......

It's just a good thing to do.

Thank-you

[mkehler]

It would be much appreciatived by the staff at PHP if you would ALSO fill out your info in your User CP.....
Just your name doesn't cut it......
They need your phone #.....
Vehicle info.....
HEX code......

It's just a good thing to do.

Thank-you

My ticket has all that information.

[88Racing]

My ticket has all that information.

I do realize that, but this forum is a secondary source for contact info for PHP.....

I know it may be a PIA to do but I was just asking if you could complete it.....no one else will be able to see or use the info except PHP.

Thank-you

[tohi2care]

Don't forget to respond to your tickets. Re-login and check to see if Bill has responded.

[Jackpine]

My ticket has all that information.

Please, don't "fight" us here. We're all on your side and are just trying to help you get your issues resolved. Anything that makes Bill's work easier speeds up his ability to resolve problems.

- Jack

[BigSur]

My calibration update was received and has been installed. We'll see how things go. Thanks to everyone (especially Bill) for working towards resolving this. :cheesy smile:

[mjphillips1981]

If there is an update for this how will I know? I have a ticket in but have not heard anything there. Will an email be sent if my calibration has an update or do I have to keep checking the ticket and this forum?

Mike

[BigSur]

If there is an update for this how will I know? I have a ticket in but have not heard anything there. Will an email be sent if my calibration has an update or do I have to keep checking the ticket and this forum?

Mike
Bill will email you with confirmation once your calibration update is available. Maybe contact them directly if you don't see anything w/in a few weeks.

[mjphillips1981]

Thank you! I will be waiting.

[mjphillips1981]

Has there been any progress with fixing this problem? I have replied to my ticket but have not gotten any response.

[BigSur]

Has there been any progress with fixing this problem? I have replied to my ticket but have not gotten any response.

I would keep trying to call and/or send emails. Unfortunately, all was well with my calibration until the other day. It did it again :doh:

My strategy now is going to be to sit back, monitor the forum, and wait to see if something standard is identified that is causing this problem for us.....more of a definitive issue. It's not happening enough to be a real problem at this point. If anything, PHP may have "somewhat" resolved the issue b/c I was experiencing it more often before the calibration update.

Good luck to you man. Follow up and let us know if you get this resovled.

[lbjailer]

I submitted a ticket (#94), & purchased a program change on November 3rd. The response was "should be ready Monday" which was a month ago. still nothing. I have returned to the canned tunes and truck is running good. Just waiting patiently hoping that the rough running issue is figured out and working.

[Jackpine]

I submitted a ticket (#94), & purchased a program change on November 3rd. The response was "should be ready Monday" which was a month ago. still nothing. I have returned to the canned tunes and truck is running good. Just waiting patiently hoping that the rough running issue is figured out and working.

I'm trying to find out what the holdup is, lbjailer. Thanks for being patient.

- Jack

[BeachSled]

I am not trying to be pushy and I know everyone is busy, I too have the same issues and submitted a ticket Nov 7th, ticket #100. Any info would be great... Thanks guys.

Landon

[mkehler]

ticket #90 submitted oct 25. If there is any update on this, that would be great, even if there isn't a resolution yet.

[08bigredftx]

are you still haveing this problem. my 08 ford is doing the missing or kinda hunting at light throttle. i know this is an old post but let me know if you find any thing.

[BigSur]

are you still haveing this problem. my 08 ford is doing the missing or kinda hunting at light throttle. i know this is an old post but let me know if you find any thing.
I think this is a common problem. I'm still having it, even after an update. However, it hardly EVER happens, so I'm not too worried about it at this point.

[mkehler]

I still have the issue. I can only use the Gryphon with the tow setting (1).

[lbjailer]

I submitted a ticket about Nov 6th, and ordered a new ($30) custom tune. I have returned my Gryphon to canned tunes. No issues with the canned tunes. I haven't heard anything, so just in a "wait and see" pattern. Fortunately I don't drive the truck every day, only 15K miles and have had it 2 years. I am sure since there are so many people having this same issue, it will eventually get fixed, just have to wait.

[Longshot270]

I submitted a ticket about Nov 6th, and ordered a new ($30) custom tune. I have returned my Gryphon to canned tunes. No issues with the canned tunes. I haven't heard anything, so just in a "wait and see" pattern. Fortunately I don't drive the truck every day, only 15K miles and have had it 2 years. I am sure since there are so many people having this same issue, it will eventually get fixed, just have to wait.

Did you submit the support ticket to order a tune or did you submit a ticket after sending them a tune order form? Also, was the order filled out when you got the programmer?

[lbjailer]

Submitted ticket first, #94, then ordered tune on the same day, I think.
My invoice for this tune lists the support ticket on the invoice, so I think its reported properly. I think Corey would have mentioned something if there was missing information, just like she did when I originally converted my Edge.

[Longshot270]

Ok, I'll leave them a note on the mod board.

[lbjailer]

I think one of my older posts, somone did. I can wait, I'm in no hurry. If I dont hear anything after January, I will call.

[tohi2care]

Submitted a ticket on 10/23/2010 Ticket number 89.

Recieved a responce on 10/30/2010

I have yet to see a responce since.

:shrug::cursin::censored1::yikes2:

[lbjailer]

I took truck to dealer today, removed gryphon and returned to stock. I tried to update after Pegasus update file was installed. My Gryphon is blank now. No HEX code. There is no way I am going to try and program the truck now. I need to find a way to restore the Gryphon. I plug it in and the software says it can't locate the Gryphon, but I can see it is doing something when I plug it in. I have rebooted my PC and the Gryphon and still no luck. I updated my trouble ticket #94. I copied and paste my results of reading critical files and all of them say they are blank.
I plugged it in the truck and it displayed the HEX, but I too afraid to try a program.

[Jackpine]

I took truck to dealer today, removed gryphon and returned to stock. I tried to update after Pegasus update file was installed. My Gryphon is blank now. No HEX code. There is no way I am going to try and program the truck now. I need to find a way to restore the Gryphon. I plug it in and the software says it can't locate the Gryphon, but I can see it is doing something when I plug it in. I have rebooted my PC and the Gryphon and still no luck. I updated my trouble ticket #94. I copied and paste my results of reading critical files and all of them say they are blank.
I plugged it in the truck and it displayed the HEX, but I too afraid to try a program.

When you say "it is doing something", what do you mean?

Normally, if a Gryphon is plugged into a PC and Pegasus is not running, or if Pegasus can't connect to the Gryphon, the Gryphon's screen will be red.

When Pegasus connects to the Gryphon, the screen turns green - no writing appears on the Gryphon's screen. What does yours do?

Is it possible you have a faulty USB cable or USB controller? Does another device connect properly through them?

And, is it possible your device driver is corrupt in your PC? See: http://forum.gopowerhungry.com/faqs-pegasus-client-server/4877-how-repair-faulty-driver-installation.html If this looks at all possible, follow the directions there to reinstall your drivers.

It really doesn't sound like there's anything wrong with your Gryphon if it recognizes and connects to your truck. I suspect a problem in your PC.

- Jack

[lbjailer]

Hi Jack, Thanks for your reply. I uninstalled and reinstalled like you suggested. I followed the instructions as your link instructed. My screen does turn green, it shows my serial #. I'm connected on Com 8. My HEX is missing from the registration. (calibration). So since it changes to green that means it is recognized but wont update. Is there a way to force the HEX code? (I'm running XP on a Laptop).

[Jackpine]

Hi Jack, Thanks for your reply. I uninstalled and reinstalled like you suggested. I followed the instructions as your link instructed. My screen does turn green, it shows my serial #. I'm connected on Com 8. My HEX is missing from the registration. (calibration). So since it changes to green that means it is recognized but wont update. Is there a way to force the HEX code? (I'm running XP on a Laptop).

Thanks for telling me all this. It really says your Gryphon is fine, but that for some reason, Pegasus is not seeing your hex.

And, I'm sure you've tried clicking on the [Retrieve] button in the [Help]->[Registration] screen of Pegasus? (Because as far as I know, that's the only way to input the "hex/calibration" code.)

I just clicked on the [Clear] button in Pegasus with my old Gryphon connected, and that blanked out all the windows except for the "device type", then I clicked [Retrieve] and it loaded my Serial number, Model Number, and Calibration.

I'm using the most recent version of Pegasus now, which is V2.02.0828.

Regardless, if you can't get it to show the calibration code in Pegasus, there's no harm in trying to update the device.

I think you are trying to reinstall custom files? If so, I'd first restore the Gryphon to its "canned" state. While connected to Pegasus, click on [Updates]->[Gryphon Update Manager]. Apply BOTH the firmware and the calibration updates. That should take you back to "canned". Then, click on [Updates]->[Custom File Download]. This should restore/upload the custom tune files you are trying to get.

If this does not work, there is probably a S/N error in your custom files on PHP's server and they will have to get involved. As far as I know, your custom files are matched only to your unit's S/N for download.

Let me know if you are successful with any of this. But, I honestly think your unit is safe to use on your truck.

- Jack

[lbjailer]

Thanks. I did try to load canned tunes and thats where it says it cant find the Gryphon. I did the retireve tool and everything but the HEX shows up. My serial # is there. I sent in a trouble ticket (#94) back in October and also purchased a new tune and thought maybe the new tune was there. Thats when the Pegasus installed "it's" update, and then the Gryphon lost my HEX and began not finding the Gryphon on the USB, although it shows it being there on the registration. The screen goes green, and when I do the custom tune download it shows the files being downloaded and when it gets to the end, it says it can't see the gryphon.
What would happen if I installed Pegasus on my desktop (Windows 7) and try it there?

[mjphillips1981]

I am too, still waiting on an answer. Ticket #95. Posted 10/29.

[Jackpine]

OK, I'll try to get Bill's attention on this for both of you.

- Jack

[mkehler]

OK, I'll try to get Bill's attention on this for both of you.

- Jack

Same here, I'm ticket #90. I'd really appreciate a status update (of any type). It looks like this is a common issue with a certain flash (possibly the first code V (flexfuel) engines?). Hopefully Bill can figure this out so that all the canned tunes work. I'm still using level1 - tow only; and would really like to use level2, thats one of the reasons why I choose this unit.

thank-you
Matt

[Jackpine]

Same here, I'm ticket #90. I'd really appreciate a status update (of any type). It looks like this is a common issue with a certain flash (possibly the first code V (flexfuel) engines?). Hopefully Bill can figure this out so that all the canned tunes work. I'm still using level1 - tow only; and would really like to use level2, thats one of the reasons why I choose this unit.

thank-you
Matt

Matt - please complete as much information as you can in your !profile. Specifically, your engine's hex (calibration) code, your truck's Model Year, your phone number, Gryphon Serial Number, etc. Anything that might help Bill easily address your situation.

- Jack

[BigSur]

Just to keep this thread going, please all continue to make updates regarding resolution of this issue. Seems that it is a common issue among quite a few of us. I've experienced the issue 2 or 3 times in the past 3 weeks, and again, I've already received an update. I will monitor progress with everyone before do anything else on my end.

[mkehler]

Matt - please complete as much information as you can in your <a rel="nofollow" href="http://forum.gopowerhungry.com/profile.php?do=editprofile" target="blank">User Profile</a>. Specifically, your engine's hex (calibration) code, your truck's Model Year, your phone number, Gryphon Serial Number, etc. Anything that might help Bill easily address your situation.

- Jack

Hi Jack, thanks for the reply. I will update my profile here as requested. Just my 02 cents though, I deal with a 25,000 user environment in my line of work, and the one thing that we preach is only ONE area for each dataset/value. Once you start manually putting in the same information in different areas, the data is considered useless as it may not be accurate. If one thing changes, you (the user) have to go back to multiple areas to update it. And the service person (PHP in this case) doesn't know which data is accurate or which source they should use. So we preach that data should not be manually replicated anywhere, ever. And everyone knows the ONE area where data should be updated. In this example, Bill/PHP would know that he can ALWAYS count on the information in the ticket, as the info he finds elsewhere may not be accurate. For a smaller company or user base this is not as big of a problem, but as you grow, it will become completely unmanagable.

Just my 02 cents... regardless of that, I would be happy to update my profile here as well if that is helpfull to PHP, and will do so shortly.

thanks
Matt

EDIT: profile updated jan4/2011 11:30CST

[Longshot270]

Thanks for updating that. The profile is usually the first place us moderators look because many people fill that in when they first join. I would consider that to be more accurate because while filling out a service ticket the user would probably be more stressed and more prone to errors. The profile is also a good refrence when things dont seem to add up. One example would be is a 5.6L engine with the hex code of OKDG1A6. Obviously there was a single number error somewhere in the engine size but that is for sure a 4.6L because of the first part of the HEX code. Sometimes, like you said, things get typed in wrong but it helps to have something to look back on.

[mkehler]

How often do the 'canned tunes' typically get updated? Have they been the same for years, or are they constantly being tweaked? How do I know if I have the latest canned tunes? I assume I compare the version/software # on my Gryphon, but what is the current version available?

thanks
Matt

[Longshot270]

They get very minor tweaks ever so often. Probably wouldn't hurt to plug the programmer into the computer and check for updates.

[BigSur]

They get very minor tweaks ever so often. Probably wouldn't hurt to plug the programmer into the computer and check for updates.
So we can just do a full update through the Update Manager....then go back to Targeted Functions to restore custom tunes....correct?

[mkehler]

They get very minor tweaks ever so often. Probably wouldn't hurt to plug the programmer into the computer and check for updates.

Pefect, just was I was looking for.

Also, anything if I need to know if I change my PC I use to update? I had installed Pegasus on my laptop and when I created my trouble ticket, I noticed it stores the 'computer name' in the ticket. I will be using my new PC from now on, so i will have to install Pegasus on that. Will I need to update the computer name on my open ticket?

thanks
Matt

[Longshot270]

So we can just do a full update through the Update Manager....then go back to Targeted Functions to restore custom tunes....correct?

For the monochrome gyphons, yes.

For the CS and CTS gryphons, not without being instructed by Bill.

Pefect, just was I was looking for.

Also, anything if I need to know if I change my PC I use to update? I had installed Pegasus on my laptop and when I created my trouble ticket, I noticed it stores the 'computer name' in the ticket. I will be using my new PC from now on, so i will have to install Pegasus on that. Will I need to update the computer name on my open ticket?

thanks
Matt

That'll work. Just make sure that you update pegasus when you install it onto the new computer. I think the link on the website is an older version.
And yes, update the computer name and any other relevant information on the open ticket.

[mjphillips1981]

Well today I had a new problem. I was leaving work and my truck went into the Fail safe mode. I stopped on the side of the road, turned it off and started back up and everything has been fine since.

Not sure if this can be linked with the rough running problems that I have been having.

Mike

[Longshot270]

Were you able to check for codes?

[mkehler]

I ran the Pegasus update. returned message Gryphon updated successfully.
Firmware Version: v3.10.1063 .Calibration Version: v2.04.1012 .

Went to plug it into my truck, and as soon as the gryphon is plugged in it says 'external memory needs to be reflashed - call tech support '.

argh. ticket #136.

Is there no way to reflash with the current software? I guess the pegasus client detects that the flash is 'current' and there is no option to reapply. Should be easy enough if there was that option.

edit: doesn't look like it. I guess if I had custom tunes (I don't) I could reinitiate that download and it would fix itself. But as it is, it looks like PHP will have to throw the canned tunes in the 'custom' bin so it can be reflashed.

same kinda issue as this, except mine didn't have a comm timeout. it all seemed to work fine. I can still see my serial #. http://forum.gopowerhungry.com/closed-support-issues/3860-updates-attempted-failed-port-timeout.html

[BigSur]

Well today I had a new problem. I was leaving work and my truck went into the Fail safe mode. I stopped on the side of the road, turned it off and started back up and everything has been fine since.

Not sure if this can be linked with the rough running problems that I have been having.

Mike
Wow...what is that exactly? What happens when a truck goes into fail safe mode?

[mjphillips1981]

Were you able to check for codes?

I did not check codes when it happened because I totally forgot that the Gryphon could do that... LOL!! But I just checked now and no codes show up.


BigSur
Engine fail safe popped up on the information screen. I was only pulling out of the parking lot at work so I immediately stopped and turned the truck off. I am not exactly sure what happens in fail safe mode. It just doesn't sound like a good thing. Everything seems fine now. Nothing out of the ordinary happened when the message popped up.

[mkehler]

Update to my post #123, I installed pegasus on a different PC, and was able to reflash the unit with the same firmware/calibration this same. hopefully when I plug it into my truck the 'memory' error is no longer there.

but then we are still back to the hesitation/missing issue :(

[Jackpine]

Wow...what is that exactly? What happens when a truck goes into fail safe mode?

"Failsafe" is actually designed to get you home if your truck engine overheats. (It's also known as "limp home mode"). Basically, the PCM shuts down spark and fuel to half of the cylinders so that the engine can run cooler.

As I said, it's supposed to be triggered by overheating, but it seems that the PCM can apply this strategy any old time - possibly caused by a false sensor signal. If you're really paying attention, you'll see the temperature gauge peg on full hot as it goes into failsafe mode. The PCM is actually moving the temp gauge there, since it is not actually telling you what the coolant temperature is (there's no sensors for that value - it's inferred by the PCM from the Cylinder Head Temperature).

The fact that an engine shutdown and restart often clears this condition is almost a sure sign (to me) that some sensor is malfunctioning.

- Jack

[mjphillips1981]

Got the fail safe error again today. I immediately checked for codes and this this is what I got. And again I turned her off and started back up and all was good. Same I was leaving work and as soon as I pulled out of the parking lot bang, fail safe.

P061B Internal Control Module Torque Calculation Performance

Anyone have any idea what this is?

[mjphillips1981]

After reading a bit in the forum, I see that this code may be related to the tune. Everything that I have seen says canned tunes, but I am running a custom 87 perf tune. Please help!

[hampsterzone]

Does your truck throw any codes when this happens? How about fuel quality? Is it possible you have bad fuel, water in it, bad fuel filter? If it were me, I would add some water remover, premium fuel, new filter, and octane booster. Why? Cuz this could very well fix your problem and even if it doesn't it still will be good for your truck. A very cost effective fix or atleast a beneficial way to rule out a problem. Hope this helps.......

[mkehler]

More on the issue; it seems to happen most at around 25-30mph, rpm around 1500-1600.

I also have noticed that at idle (it is also missing at idle), that the spark advance is not steady, it is constantly moving around from 11 to 18 degrees. This is cold, warmed up, been running for an hour, it doesn't matter. Definitely not good for a stable idle.

Matt

[lbjailer]

Can someone please have Bill look at my Trouble Ticket, #94? I need to know if it is safe for me to plug my Gryphon in. I purchased a tune change at the same time I entered a trouble ticket about rough running. Theres been no action, and now I'm afraid to plug in the Gryphon. I cut and paste the results of the data reading from my Gryphon and it doesn't look right.

[Jackpine]

Can someone please have Bill look at my Trouble Ticket, #94? I need to know if it is safe for me to plug my Gryphon in. I purchased a tune change at the same time I entered a trouble ticket about rough running. Theres been no action, and now I'm afraid to plug in the Gryphon. I cut and paste the results of the data reading from my Gryphon and it doesn't look right.

If you're asking, "Is it safe to plug the Gryphon into your truck?", the answer is YES. As long as all you do is plug it in, it simply acts as a monitor and cannot/will not modify anything in the PCM.

But if the question is, "Is it safe to program my truck?", I don't know. I'd have to know more about the "rough running" problem. Did you have it on all tunes? If it was just one tune, I'd stay away from that one unless you want to do more troubleshooting.

However, if there was never a question of getting the truck started after a tune, I can't imagine it would be dangerous to try a tune again. What did Bill tell you when the problem first surfaced?

- Jack

[lbjailer]

Hi Jack,
2 days (October 28th) after I submitted the ticket it was replied to from Bill. At the same time I also purchased a new tune. Since then I have not heard anything. I know I can plug it in and just use it to monitor functions on the truck, but because of what the log says (see below), I don't want to risk programming a tune. Luckily I had returend to stock.

Here is what my data reteivel says about the Gryphon.


The file -> stock_0.bin <- was not located.

The file -> stock_cs.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1863_2010-12-27_12-55-13_stock_cs.egc

The file -> level1_0.bin <- was not located.

The file -> level2_0.bin <- was not located.

The file -> level3_0.bin <- was not located.

The file -> custom.bin <- was not located.

[Jackpine]

I'll see if I can get something off my Gryphon to validate what you got. At the moment, we're about to go out the door, so it will be tomorrow before I get back to this.

- Jack

[lbjailer]

thanks

[Jackpine]

OK, lb - I connected my old Gryphon to my PC, hit [Utilities]->[Read Critical Files], and this is what I got:The file -> vid.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_vid.egc

The file -> stock_0.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_stock_0.egc

The file -> stock_cs.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_stock_cs.egc

The file -> level1_0.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_level1_0.egc

The file -> level2_0.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_level2_0.egc

The file -> level3_0.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_level3_0.egc

The file -> custom.bin <- has been stored as:
C:\Program Files\Power Hungry Performance\Pegasus Update Client\Data\1047_2011-01-15_17-13-36_custom.egc


This programmer has two custom tunes in Levels 1 and 2 and a canned tune at Level 3. As everyone sees, there are files for each level and a "custom" file.

So, I brilliantly conclude, lbjailer, that the code in your Gryphon is corrupt. (I'm being sarcastic here - it doesn't take a mental giant to see this, does it?)

Here's what I'd like you to try - I can't see how it will hurt anything:1. I want you to return your Gryphon to the "canned" state. Please connect it to Pegasus and click on [Updates]->[Gryphon Update Manager] and apply both the firmware and calibration updates.
2. If that process seems to go smoothly, click on [Updates]->[Custom File Download] and apply anything you are offered there. This should reinstall your custom tune(s).

You should be using Version 2.02.0828 of Pegasus for this. If your version of Pegasus is old, it should try to update itself once you start it (if you're connected to the internet).

Now that you've gotten through all this, try the [Utilities]->[Read Critical Files] process again. Since you won't have a "stock" tune stored anymore (it gets stored in your first programming session), that file may not be found, but I think the others should be. If they are, you should be good to go.

Let us know what happens. If you get confusing results, Bill will have to get involved and I'll do my best to get his attention.

- Jack

[lbjailer]

Thanks, I will try again. I need to get my HEX code into the Gryphon, so I will try to see if it will load (save) my stock tune, and not make any changes to the ECU, then plug it in to Pegasus.

[Jackpine]

Thanks, I will try again. I need to get my HEX code into the Gryphon, so I will try to see if it will load (save) my stock tune, and not make any changes to the ECU, then plug it in to Pegasus.

I don't think you will get the hex code into the Gryphon until you do your first programming session.

If I'm right, what you might try is: Restore the canned tunes and then program your truck to the Level 1 transmission tune (no customizations). This will also store your stock tune into the Gryphon.

Return your truck to stock and THEN connect the Gryphon back to Pegasus to proceed.

- Jack

[Longshot270]

I don't think you will get the hex code into the Gryphon until you do your first programming session.

If I'm right, what you might try is: Restore the canned tunes and then program your truck to the Level 1 transmission tune (no customizations). This will also store your stock tune into the Gryphon.

Return your truck to stock and THEN connect the Gryphon back to Pegasus to proceed.

- Jack

What he said. :D

[lbjailer]

Unable to locate the file specifed by the target instructions. Process failed.

Update failed. Please contact your vendor for assistance.

Here is what Pegasus said.

[lbjailer]

i'm going to try it on my desktop running windows 7 and see if that works

[lbjailer]

I must be having issues with my Laptop. I installed on myt desktop and everything seemed to have worked. I am now going to plug it in my truck. I am still waiting for my new custom tune and a response to my trouble ticket #94.
Thanks for your time Jack.

[Jackpine]

I must be having issues with my Laptop. I installed on myt desktop and everything seemed to have worked. I am now going to plug it in my truck. I am still waiting for my new custom tune and a response to my trouble ticket #94.
Thanks for your time Jack.

Laptops can easily be a problem. They have limited power output at the USB ports (come are better than others). Some laptops simply cannot communicate properly with the Gryphon. I have a laptop that won't backup on an external hard drive, even if I use a "two USB plug" connector with it. However, if the drive has an external power supply, it will work.

- Jack

[BigSur]

Any updates to this guys? Has anyone applied updates that seemed to have resolved the issue? I'm in the same boat I have been. It still happens, but it's very seldom....so seldom that I'm okay with it.

[lbjailer]

I wish someone would at least confirm this issue and that it is being worked on. I'm happy with the canned tunes but paid for custom tunes. The custom tune seems to be the cause this issue.

[BigSur]

I agree b/c it didn't happen on my canned tow tune either....only the 87 custom performance tune. It WOULD be nice to get an update, but it is what it is. I like my custom tune too much to switch off of it, so I'll just deal with it for now.

[mkehler]

I can only use canned tune #1. #2 is what gives me hesitation issues.

Mods, can you please alert Bill? I have been waiting since end of October and have only had one response saying it would be looked at soon. I essentially have a really expensive gauge reader, I could have just kept my Scangauge if I wanted that.

If it was a custom tune issue I could see, but this is a canned tune.

Matt

[Jackpine]

Matt - the problem you are describing sounds a lot like a dirty throttle body or dirty MAF sensor or both. Has anyone suggested this possibility to you and/or have you checked those two items? Without going back through 15 pages of posts, I can't tell, and I'm reluctant to do that - which brings me to this:

The thread has become essentially useless because it is so long and is composed of posts that often describe different problems. At the moment, I can't easily tell who has an outstanding issue and who doesn't. I'm sure Bill would have no better success. We Mods have fallen down on our duties here and I've decided there's really only one solution - to close the thread.

Please, if you are having an issue with anything, create a thread in this forum: http://forum.gopowerhungry.com/general-support/ Do NOT "piggyback" on someone else's thread here, even if your problem is identical! Create your OWN thread for YOUR problem! If you want to suggest a solution or ask a question to clarify the problem that the thread OP is talking about, those would be "legal" posts in someone else's thread, but nothing else.

And, probably the BEST way now to get Bill's attention on a problem is to submit a "trouble ticket": Support Login (http://www.readydeskhosted.com/phptune/customer/rdlogin.aspx) Please use that method too.

I hope no one feels "stepped on" here. I'm NOT putting anyone down, but I AM trying to get you who need it, useful help.

Thanks for understanding.

- Jack