Gryphon programmer screen is unreadable

[datrevino]

Hi imagine my gryphon screen is unreadable i tried to reconnect the programmer again disconnecting and reconnecting but still does not work.

I found a post here and it said that Bill told him that the flash on the programmer got corrupted and it needs to be reloaded again.

If this is the solution please answer me what i need to do.

Thanks a lot.

[88Racing]

Just to clarify that you are refering to a monochrome gryphon and NOT the cs or cts.....

[datrevino]

Just to clarify that you are refering to a monochrome gryphon and NOT the cs or cts.....

yes is monochrome.

thanks for your help and tell me what i need to do.

[88Racing]

If you're not getting anything backlight and beeps when buttons are pressed then...

Check the cable connections.

Check the cigarette lighter fuse. This same fuse powers both the lighter and the OBDII power supply.

It could be the wires going into the OBD port itself, they can be loose inside the OBD port and reaching behind the plug and wiggling the wire might make the Gryphon turn on and off. If this is the case, use an electrical connector "spoon" to pull the bad wire out, spread the little tab on the wire end and put it back in. A somewhat "cruder" fix is to use part of a tooth pick and push an end of it into the back side of the port on the hole with the loose wire, this tightens up the connection and all is good again. Not an elegant repair, but it works.

[Jackpine]

And, it would be helpful to know if the Gryphon seems to function properly when plugged into Pegasus on a PC. This would let you know if the hardware is OK or not.

If it's just a firmware problem, then [Updates]->[Gryphon Update Manager] might fix things. However, the truck's PCM would have to be at the stock setting before you could do this. If that's not the case, Bill will have to be involved.

- Jack

[datrevino]

And, it would be helpful to know if the Gryphon seems to function properly when plugged into Pegasus on a PC. This would let you know if the hardware is OK or not.

If it's just a firmware problem, then [Updates]->[Gryphon Update Manager] might fix things. However, the truck's PCM would have to be at the stock setting before you could do this. If that's not the case, Bill will have to be involved.

- Jack


the truck is in level 3 performance because in that level was before the programmer failure.

So i think Bill has to be involve and i think the firmware is corrupt as Bill told another man with exactly the same problem.

Please let me know what Bill say about this and what i need to do next.

thanks.

:confused:

[datrevino]

If you're not getting anything backlight and beeps when buttons are pressed then...

Check the cable connections.

Check the cigarette lighter fuse. This same fuse powers both the lighter and the OBDII power supply.

It could be the wires going into the OBD port itself, they can be loose inside the OBD port and reaching behind the plug and wiggling the wire might make the Gryphon turn on and off. If this is the case, use an electrical connector "spoon" to pull the bad wire out, spread the little tab on the wire end and put it back in. A somewhat "cruder" fix is to use part of a tooth pick and push an end of it into the back side of the port on the hole with the loose wire, this tightens up the connection and all is good again. Not an elegant repair, but it works.

I forgot to say that i checked tha fuses and obd port and they are fine.

[88Racing]

I'll leave a note for him.....

[Jackpine]

I understand about the Level, datrevino, but please plug the Gryphon into Pegasus on your PC. It will help Bill to know if the screen lights up when you do this.

The more a device is troubleshot before talking to Bill, the less time he has to spend doing it and the faster you are back in business.

- Jack

[datrevino]

I understand about the Level, datrevino, but please plug the Gryphon into Pegasus on your PC. It will help Bill to know if the screen lights up when you do this.

The more a device is troubleshot before talking to Bill, the less time he has to spend doing it and the faster you are back in business.

- Jack

yes all lights are on ,please tell me what to do next.:woot:

[Jackpine]

So, if the cigar lighter works, (not the "power point", which is a different fuse), then there is possibly a cable failure to the Gryphon. What year is your truck? Is it a pre-04 model?

You could also have loose or defective wiring in the OBDII port itself.

And, I need clarification - is the screen BLACK or does it light but you can't read the "print"? If it lights, you may need to adjust the contrast: [Menu]->[Display]->[Change LED Color]->Contrast].

Did you recently try to update firmware in the Gryphon? A blank green screen can be the result of a download failure during an attempt to update the Gryphon's firmware which causes the firmware to be erased and not updated. Now, the Bootloader has nothing to boot to, so the screen stays green with nothing else displayed. The vehicle is not at fault.

The cure is to reset a download which reprograms the firmware and calibrations. You'll have to contact PHP for this procedure.

- Jack

[datrevino]

So, if the cigar lighter works, (not the "power point", which is a different fuse), then there is possibly a cable failure to the Gryphon. What year is your truck? Is it a pre-04 model?

You could also have loose or defective wiring in the OBDII port itself.

And, I need clarification - is the screen BLACK or does it light but you can't read the "print"? If it lights, you may need to adjust the contrast: [Menu]->[Display]->[Change LED Color]->Contrast].

Did you recently try to update firmware in the Gryphon? A blank green screen can be the result of a download failure during an attempt to update the Gryphon's firmware which causes the firmware to be erased and not updated. Now, the Bootloader has nothing to boot to, so the screen stays green with nothing else displayed. The vehicle is not at fault.

The cure is to reset a download which reprograms the firmware and calibrations. You'll have to contact PHP for this procedure.

- Jack

the screen stays green with nothing else display so tell me what to do next,let me tell you that i can't speak well due to an accident i had.

I appreciate if you tell bill about my case and if we can fix it without call,

thanks let me know.

[Jackpine]

the screen stays green with nothing else display so tell me what to do next,let me tell you that i can't speak well due to an accident i had.

I appreciate if you tell bill about my case and if we can fix it without call,

thanks let me know.

Try this: Adjust the contrast: [Menu]->[Display]->[Change LED Color]->Contrast]. When you move the "dot" into the box next to "Contrast", and hit <Enter>, you'll be able to change the contrast percentage there. Try moving it to a high value, possibly 90% if it is lower than that.

But, if you still can't read the text in the screen after that, it's probable that the firmware is corrupted. Bill has to set up a targeted download for you to fix it, and you'll need to talk to him to arrange that. I'm just a moderator here, and don't have the power to do this step.

- Jack

[datrevino]

Try this: Adjust the contrast: [Menu]->[Display]->[Change LED Color]->Contrast]. When you move the "dot" into the box next to "Contrast", and hit <Enter>, you'll be able to change the contrast percentage there. Try moving it to a high value, possibly 90% if it is lower than that.

But, if you still can't read the text in the screen after that, it's probable that the firmware is corrupted. Bill has to set up a targeted download for you to fix it, and you'll need to talk to him to arrange that. I'm just a moderator here, and don't have the power to do this step.

- Jack

I can't adjust the contrast because i can't use any buttons.I need to call Bill to fix it.

Please transfer all the info of my case to him, in that way he knows what I am talking about when i call.


thank you for your help.

[Jackpine]

Duh! :notallthere: Of course you can't (since you can't read anything on the screen)! Sometimes I amaze myself with my profound stupidity. :embarrassed:

I'll leave a note for Bill on this, but, with Corey in the hospital, it's going to take time for him to get to your problem. Please try to be patient. Things are going to get "piled up", and you're just one more item in the "pile".

- Jack

[datrevino]

Duh! :notallthere: Of course you can't (since you can't read anything on the screen)! Sometimes I amaze myself with my profound stupidity. :embarrassed:

I'll leave a note for Bill on this, but, with Corey in the hospital, it's going to take time for him to get to your problem. Please try to be patient. Things are going to get "piled up", and you're just one more item in the "pile".

- Jack

Hi I hope corey is ok and she gets better.:)

I want to know if Bill returns to work already and if he can prepare the download to fix my programmer.

Please is because maybe I have to take my truck to the dealer and I don't want them to reflash my truck.

Let me know what is the status.

thanks.:confused:

[datrevino]

Hi I hope corey is ok and she gets better.:)

I want to know if Bill returns to work already and if he can prepare the download to fix my programmer.

Please is because maybe I have to take my truck to the dealer and I don't want them to reflash my truck.

Let me know what is the status.

thanks.:confused:

I put a new post in the Specific Support Issues ,I appreciate if you can help me .

thanks.

[Jackpine]

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

[datrevino]

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

I am sorry about this is just because like I said all the info is in here.
if you have any questions just let me know,I appreciate your help.

[datrevino]

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

hi I just want to know if you talked with Bill?

[Jackpine]

hi I just want to know if you talked with Bill?

No, we don't actually "talk" to Bill (except once in a great while). I've left a note for him in the Moderator's forum in a thread we have for things like this.

- Jack

[fordtuff247]

I know I posted my 2 cents on here but now my post is gone.

[Jackpine]

I know I posted my 2 cents on here but now my post is gone.

Fordtuff - I moved your post to a separate thread. It's too easy for someone's concerns to get lost when they're "buried" in someone else's thread. You can find your "2 cents" here: http://forum.gopowerhungry.com/specific-support-issues/7712-gryphon-stock-but-truck-tuned-level-3-a.html

Please - we DO try to work FOR you, not against you.

- Jack

[datrevino]

No, we don't actually "talk" to Bill (except once in a great while). I've left a note for him in the Moderator's forum in a thread we have for things like this.

- Jack

Look my friends i know you have a lot of work but january almost past and nothing happen.

I think Bill need to put more friends to fix the downloads for customers,in that way you gonna have more customers insted of loose them.

Please i need the programmer functioning as soon is posible because i need to return it to stock.

thanks:matt-roloff: