Help my Gryphon does NOT work

[mmandley]

So i got my Gryphon today and i was all excited, i read the book with it front to back over a coffee of course.

I went and installed it in my truck and turned the key on. Then plugged the tuner in and it powered up.

got my Hex code. TEJF1Q6

Set my screen up like i like it then went to Menu

Select performance

I selected 2 87 Tow tune

Turned the key off.
Turned the key on when prompted.

D2 error. Truck wont accept info from the tuner.

I retried several times and tried all three tunes and always got the same D2 error. I went into Tech Support and did a communication test and it passed.

Then i redid all the setting and started the truck up and drove it around and the display works and i get all the readings im asking for but it wont load any tune at all.

[OneTomcat]

When I first got mine it seems to me it wouldn't load tunes as well. If I remember correctly I hooled it up to my laptop with the Pegasus software, did an update with the Gryphon update manager and all was well. I can't remember the code it gave me but it may have been the same as yours. Worth a shot.

I see Jack is online..... he may be able to help more.

[mmandley]

Alright thanks ill try that tomorrow or something with my laptop. I assume the software you mention the Pegasus is available online for download? Ive herd everyone talking about it but haven't seen a site to get it from yet.

[OneTomcat]

Here ya go....download is here as well as step-by-step how-to. Hope this helps.

http://dygytalworld.ehost-services139.com/forums/showthread.php?t=196

If you are running Vista you may have to disable your user account control as Vista and Pegasus don't play well together.

[mmandley]

Ok thanks a lot. i got the software downloaded and working. Have to see if it fixes the problem. Im not to optimistic since all it says is the lastest version are already installed and any updates i try to the firmware or calibrations fail talking about server down issues.

Im guessing im getting those errors because its after 9pm eastern and there office is closed. Maybe they wont let you update after there normal business hours

[OneTomcat]

Won't hurt to try it but it may be something that Bill will have to walk you thru when he gets back. I suspect it isn't anything too serious and you will b e up in no time.

[mmandley]

Ok so latest update is it did do something when i tried to update it. When i connected it to the truck now i don't get that D2 error.

Now it will act as if it wants to update the truck.

Reading ECM
Reading Checksum files
Clearing Checksum files

then it stops and kicks out the HEX number and doesnt go any farther.

Not sure what to do with it now.

So ill have to wait till i can get ahold of Bill on Monday id expect.
But i am at least happy with the fact i can hook it up and the readings i want show on the display and work i jsut cant get the tunes to work yet lol.

[Afrancis]

In the notice posted on top of page Corey says she is shutting down computers during the storm. So thats probably why there server is down.

[Jackpine]

Sorry, mmandley - my computer was on and one tab was connected to PHP, but I was not home.

Unfortunately, I'm not going to be any help either. Possibly Corey may be able to help you with this, but I know Bill can. I've used the "Help" needed smiley in this response to try to get their attention. Beyond that, there's not a lot I can offer.

- Jack

[mmandley]

Bill or Corey please Help my tuner still isn't working and i cant seem to fix it.

:help:

[Jackpine]

Mmandley, I went back and changed the original title of this thread to "does NOT work" and added the "Help" smiley to try to get their attention. Don't worry, things WILL get fixed, but sometimes it takes patience.

- Jack

[mmandley]

Yes Corey it was =)

Im still waiting on Bill to get to me email i basically forwarded our chat to him.

[mmandley]

Corey am i correct to assume you got the Hex code in my emails to you? So you can have Bill start on my Custom tunes as well?

[mmandley]

Well i just saw the new bulliten from Corey about Bill being out of town and unreachable till after 4/3/09 so i have to wait till next week to see if Bill can figure out whats wrong with my Gryphon.

I did how ever try and update it again now that the servers are up and it updated saying it has the most up to date files and when i plugged it back in and got the D2 error again. It just says the truck will not talk to the programmer.

I dont know what else to do so ill have to wait for Bill next week. :sadface:

[mmandley]

Does anyone know if Bill is back?

Ive been waiting over a week and a half for help with my New Gryphon that doesn't work.

Corey wont answer any emails and Bill has been available. Im getting disappointed in the product at this point since all it will do is display temps for my truck.


Please help get this resolved.
I don't know what else to do.

Ive left messages, emails, and tried everything on the forums, including updating the gryphon and retrying it several times in my truck.

:help: :help: :help:

[mmandley]

Yes Corey i can be reached at my cell all night. I know hes busy and theres plenty others needing his services.

Also if you have time i sent you a couple emails with some questions can you look into them..

There about tunes and my Hex number

[mmandley]

Latest update.

Sorry its been so long since i posted, been busy Boating and doing yard work. Dreadfull combo but you have to get the yard clean to take the boat out as a reward lol.

Me and Bill talked a few weeks ago on the phone. Some things he had me try was hooking up a battery charger to the truck because the Gryphon has to have exactly 18V power supply and if the batter is aged or any fans or the sterio is on it can take from that voltage since the engine isnt running. This didnt help. The next day Bill called back and said he found out there was a batch of bad harnesses from the ORBI connector to the Gryphon computer and hes pretty sure thats the problem.

I mailed the entire unit back to him to replace the harness and upload the tunes to the gryphon.

Just patiently waiting its return.

[Jackpine]

Thanks for updating us mmandley. I DO want to correct one thing you said though. The Gryphon needs 12+ volts during programming, not 18V. :yikes2:

Hope you get your unit back soon.

- Jack

[mmandley]

Yes that would make more since seeing how the truck is a 12V system LOL.

[Sburn]

Thanks for updating us mmandley. I DO want to correct one thing you said though. The Gryphon needs 12+ volts during programming, not 18V. :yikes2:

Hope you get your unit back soon.

- Jack


Both you and mmandley correct about both 12 and 18 volts being needed. Ford uses an 18V signal on one of the DLC connector pins to initiate programming:

"FEPS: Flash EEPROM Programming Signal. 18 volt DC signal sent by the scan tool to initiate PCM reprogramming."

Since there's only a nominal 12V from the battery, I would assume that Gryphons and the like have a DC-DC converter to up 12V to 18V for that one pin during PCM programming.

[Jackpine]

Both you and mmandley correct about both 12 and 18 volts being needed. Ford uses an 18V signal on one of the DLC connector pins to initiate programming:

"FEPS: Flash EEPROM Programming Signal. 18 volt DC signal sent by the scan tool to initiate PCM reprogramming."

Since there's only a nominal 12V from the battery, I would assume that Gryphons and the like have a DC-DC converter to up 12V to 18V for that one pin during PCM programming.

THAT'S pretty amazing! I wouldn't have thought there would be a voltage converter in the Gryphon. Still, I can see how this "feature" keeps the EPROM from being programmed accidentally.

- Jack

[Sburn]

THAT'S pretty amazing! I wouldn't have thought there would be a voltage converter in the Gryphon. Still, I can see how this "feature" keeps the EPROM from being programmed accidentally.

- Jack

The DC-DC converter is probably a single-chip that sells for a buck or two in quantity. But I'm not busting open my Gryphon to find out. :yikes2:


I'm fine with: Input 12 V ---> |Magic Happens| ---> Output 18V


Good, safe idea from the Blue Oval folks. You've probably noticed during programming that the gauges, fuel pump, etc all shut off. Imagine a plain 12 volts getting shorted onto the programming line from some miswired or faulty aftermarket scanner while somebody is driving. Or a very bad stereo installation. PCM sees that misdirected 12V and shuts down all inputs and outputs thinking it's getting reprogrammed. Not going to be a good ending in a moving vehicle. Requiring 6 volts above the normal 12V to put the PCM into that mode pretty much rules out the possibility of all but an intended PCM shutdown.

[mmandley]

Update.

I just received the new Gryphon in the mail again today. Goign to Hook it up again in a bit and see if its works.

< keeps fingers crossed >

[88Racing]

Glad to hear you got it back!

Lars

[mmandley]

Ok got it reinstalled and now the frustration sets back in.

Exact same problem as before.

Programmer initializes and does its thing.

Gets to clearing Checksum file and then says

Checksum File Failed and lists the Hex code and does nothing after that.

All i can say at this point is im very disappointed.

[Jackpine]

Maybe, just maybe, there's a missing "stock file"? It would not be your fault, but it WOULD take the Mad Doctor's intervention.

From everything I'm seeing, your truck would not have a "prior tune".

But, it's clear Bill is going to have to work with you personally. I'll try to get his attention in the Moderator's forum.

- Jack

[88Racing]

Checksum failure=The mad doctor's help

Have you always owned the truck or was it bought used?

If you bought it used that maybe where the problem is from!

Lars

[Jackpine]

I think he bought the truck new, Lars. That's why I'm totally at a loss here.

Wonder how Corey's doing? Bill can't be spread much thinner than he already is!

- Jack

[mmandley]

Yes i bought the truck New with 32 miles on it.

Bill actually was able to get a minute to call me last night as well. We talked it threw and he thinks my truck is stuck in some Calibration mode now.

Maybe caused by the original harness that was bad. Not sure. Bill said tonight he making me a spacial file that will basically upload the factory settings and then right after that delete it and load the custom tunes he made.

Hes not exactly sure why my truck is doing this but tomorrow 8am my time and 11 am his time i will call him and we will be working on it. So hopefully this will square it away.

I do want to say that for this many issues with a product i cant complain about service. Bill and Corey, my hats off to you both for helping me and getting back to me asap every time. Not very often you get service this nice when you cant see people face to face.

Thank you again.

We will keep working this problem tomorrow =)

[88Racing]

Glad to hear you are getting help!

Sorry to hear about the problem!

Darn cable!

The only reason I was trying to see if your truck was used or new is that sometimes people forget about things. So I had a whole list of questions ready to go!
But I am glad to hear Bill is on top of this problem.

Lars

[Jackpine]

Thanks for keeping us in the loop too, mmandley.

I hope people realize that a great deal of Bill's time goes to simply helping people out with problems like you have, that they can't figure out. Often, of course, the problem is simple "operator error". But other times, like yours, the problem is much, much more complicated.

Let us know what happens and what the cure was, please?

- Jack

[mmandley]

Hi everyone

Well i spoke with Bill this morning and he had a file all ready for me to download. So we downloaded it and then plugged it back in the truck and still same failure.
Then you could see the light over Bills head come on as he at the same time did a face/palm move and said dammit i messed it up last night.

He said go back and re update the Gryphon, i put your old Stock file back on it that we already know doesn't work, instead of the new file i made lol.

Redowloaded the new Stock File and back to the truck i went. This time it WORKED AWESOME

The truck is hooked up with the 87 Custom Tow Tune and the 87 Custom Performance Tune woot woot

Now i can finally install my JLT Ram Air kit.

So the problem ended up being 2 things.

D2 error = bad harness from the supplier.

CheckSum Fail error - Stock File with the truck, eighter the old harness corrupted it or some issue with the stock check points and the upgrade checkpoints not matching up right for some reason.

Bill got it squared away.

Man awesome service and never doubted Bill for a minute that he couldnt fix it.

Thanks again to everyone who gave ideas and listened and hopefully this will help with other Ford trucks that have this issue and it will be a quick fix now.

[88Racing]

So where's the party?
Just kidding!

Congrats on the success!

Lars

[Jackpine]

And, kudos to Bill too, for having the interests of the customer at heart and for being willing to go the extra mile to take care of things! :thumbs up yellow:

Glad you're finally in business, mmandley - there must have been times when you wondered if it was going to be worth it!

- Jack

[mmandley]

Some times i wondered a little only because i bought my JLT Ram Air kit and its been sitting int he box for months now.

I did get the JLT installed today and went for a drive.

WOW

WOW

WOW

The truck is soo responsive now and the exhaust even sounds different and WOT that big truck gets up and goes now. < 87 Performance >

Sunday im pulling the boat 130 miles to the Big reservoir in Eugene OR and im interested to see how the Tow Tune goes. I can only expect better results.

I have to say getting the new 3inch Flowmaster Duel exhaust the Gryphon and the JLT really woke my truck up. I thought it was powerful and pretty fast for a 6K+ truck but now it really gets up and moves.

Nothing but good things to say about PHP.

Thanks Again