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08-12-2011, 10:23 AM
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Customer Service
For anyone who has a problem with our customer service (and it's really few and far between), I want to tell you about something that happened last night that just demonstrates how loyal we are to our customers and to ensuring that they are taken care of properly.
Last night, Bill was on the phone with a customer at about 10:30PM doing an ECM rollback. Yes, that's right. Our day doesn't end when the phones do at 3:00PM; nor does it end at 5 or 6:00PM like most other people! Anyway, Jack (JackandJanet) called Billy while he was on the phone with the customer. Bill called him back as soon as he finished his first phone call and found out that someone had posted in the Emergency section and had a disabled vehicle. At 11:30PM, Bill called the customer with the disabled vehicle and had him up and running by 12:30AM. I don't know any other company who would be on the phone with a customer past business hours -- let along at midnight! For anyone who thinks that we (including the moderators!) don't do our best for our customers, I hope you read this and feel differently.
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Blessings, Corey  Power Hungry Performance on Facebook "What good is it for a man to gain the whole world, yet forfeit his soul?" - Mark 8:36  "Lemming suicide is a frequently-used metaphor in reference to people who go along unquestioningly with popular opinion, with potentially dangerous or fatal consequences."Quote:
 Our son arrived home safely from Iraq; many others won't. You don't have to support the war to support our soldiers.
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08-12-2011, 10:31 AM
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I've read a number of these stories over the last two years (mainly from very satisfied/delighted customers) on this forum and a few others.
This level of service is exactly why I purchased from PHP. For anyone considering PHP, IMHO you can't go wrong. 
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"Good judgement comes from experience. Experience comes from bad judgement." - Colin Powell to new batch of 2LTs (while serving as V Corps Commander)  Factory manuals here: http://www.motorcraftservice.com
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08-12-2011, 10:49 AM
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Thanks, Corey, for letting us know that this turned out so well. The member was pretty stressed out, I could tell, so I'm glad the "heroic" efforts worked.
- Jack
__________________
 2005 F150 KR SCrew 5.4L 4x4 with PHP Gryphon CTS programmer
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08-12-2011, 10:52 AM
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you guyz at php are outstanding!
__________________
 PHP on FaceBook SENIOR MODERATOR--PTLA WARNING.....THE FOLLOWING TYPES OF THREADS WILL BE CLOSED OR DELETED... "Where my tunes?" & "I can't get a hold of PHP?"
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08-12-2011, 11:53 AM
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I am on my third truck and it will soon be tuned by you guys because of stories like this!
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08-12-2011, 05:47 PM
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That's great & talk about going above & beyond the expected
The sad part is the Knuckleheads that need to see this never will Great job guys!!
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2000 F-250 SCLB 2wd 7.3 auto PHP stock-65t-80dd-120race-high idle-no start 4"tb exh, wicked wheel, 3 guages, AIS, coolant filt,
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08-12-2011, 07:57 PM
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I can remember a few years back when Bill gave me a call (almost 2AM his time) to talk with me about my truck. I had just tossed a rod and he offered to take a look at my programming and see what could have caused it. Well about half hour later he email me back with some very detailed analysis data on the programs that I was running, and have run in the past. He did all of this without me even asking!
Hows that for service.
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