[gabeyd]

I ran Phoenix Flash, input my Activation code, and then my registration info. Then I had to plug in the burner to get it to send the registration info. All seems to go fine at this point.

Then, I tried, "Refresh Cal List" (even though I know there are not any out there for me yet). I got "Run-time error '13': Type mismatch" error window and when I click "OK" the program exits.

Now, every time I run it, it quickly does "Retrieving Customer Information - Establishing Connection with Server" and then goes to "Run-time error '13': Type mismatch", clicking "OK" exits. Does this every time I run it now.

If I disconnect the laptop from the network, then it will start up without the error, but that's no fun, as then I can't check for calibrations.

Running Phoenix Flash v1.6.252 (according to the title bar), on Windows XP.

[Groovy Chick]

Was this post before or after you talked to Bill?

[gabeyd]

After - he got me the activation code, now I'm having this problem (though it's no rush, since I don't have any calibrations up to download yet anyway)

Thanks.

[gabeyd]

Update, same problem with 288 (which I managed to update to by starting Phoenix disconnected from the network, then connecting to the network and doing update). But as soon as I update the calibration list, or start up Phoenix Flash while connected to the internet, it stops with the 13 error.

[Power Hungry]

Gabe,

Star up with no internet connection, go to help, then [Registration]. What is the User ID #?

[gabeyd]

User ID 2151
Burner ID BC
Local Burns 5

[Power Hungry]

I fixed the database entry on your account and it should be working correctly now. Let me know if it's working correctly now.

Thanks.

[gabeyd]

Still doing the same thing, when I run it.

But I'll try re-installing when I get home tonight and can re-license, and can plug in the burner. I'll let you know how that goes.

Thanks.

[gabeyd]

Same problem after a re-install (though it didn't have to re-activate - seems to remember that, even after uninstalling and re-installing).

Tried installing on my Vista64 desktop, but it won't let me activate (maybe because I already did on my laptop).

[gabeyd]

I uninstalled again on my laptop. Then cleaned out the registry of anything Phoenix, and then re-installed. Now, it wants to activate again, but it won't using the key that I used before. I get this error:

------------------------------
Application Error
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Unable to locate Activation Data.

Please check to make sure that you have a stable internet connection and retry.

Please contact Power Hungry for further assistance.
-------------------------------