[highrider68]

I installed Phoenix Flash onto my computer following the step by step instructions supplied. When I get to the next page, I see, "The supplied USB drivers are not compatible with 64 Bit versions of Windows XP or Vista." I found the Vista 64 USB Driver Installer in the customer support section of the website and installed it. I got on PF, activated my account and it and every seems to work as it should except my status is "Disconnected." I have checked all connections and rechecked the driver install and it says that the driver is installed, up-to-date, and ready to use. I then installed PF on an older 32 bit computer and when I tried to activate I got "This software has already been activated." What can I do to get this thing going? Thanks

[cleatus12r]

Well, I don't know. I hope that Bill gets a look at this before he goes on his hiatus for ten days.

I'll put it in the moderators' help section and maybe he'll get with you shortly.

[sam8]

Highrider;

FWIW the software installed and operated just fine on my HP dv4000 laptop, which is about a 2005 model with XP and a celeron processor.
I do recall having to install the chip in the burner to get the system up and running.

[highrider68]

Well I am finally up and going. There was a burner install issue. Bill called me around noon today and got me up and going. When the burner was installed, the computer labeled it as comm17. The PF only recognize comm1-comm16. I renamed the burner as comm2 and bingo bango. Thanks for all of your help Bill, even on your day off. Your customer service is the best!!! And your tunes, even better!!! Talk about waking up the sleepy giant. Ya'll have a fun and safe vacation. Thanks again

[cleatus12r]

NICE!!