[Cory S]

i have the FU burner and chip and have reburnt my chip 4 times with no problems. then today i went to update tunes and it says my software is out of date, so i went on and downloaded the new pheonix software. but now after i select tunes and the pop up says place in position 1, i press ok, and an error comes up that says the chip is not formated. it says check in utilities and see if the multi chip authorization s FC but mine is FF.

[Cory S]

bump bump bump

[ticopowell]

If this should be in the "truck wont work/emergency/stranded" section then you might expect Bill to respond on a weekend, but if it does work then they probably wont respond until monday. if it is an emergency I would call though, it would make things go quicker than waiting online.
I would try and help but I don't know anything about the FU chip or the FU2 chip. :/

[cleatus12r]

Check your burner power relay. Over-zealous installation of the chip into the burner can dislodge the relay and cause you this exact problem.

[Cory S]

Originally Posted by cleatus12r

Check your burner power relay. Over-zealous installation of the chip into the burner can dislodge the relay and cause you this exact problem.

i checked that and it is intact where is should be

[cleatus12r]

If your relay is in fact where it should be, your switch is in the first position, and you are getting "FF" for CID, it's likely that it's fried.

[Cory S]

so i need to buy a new chip?

[cleatus12r]

You can send us yours and we will tell you if it's fried or not for sure. However, if the CID says "FF" even if the switch is in position 1 and the power relay on the burner is intact, I'd say you need to buy a new chip.