[Groovy Chick]

:idea: I've never actually been asked this question, but I imagine that many customers have thought about it once or twice.

This is paraphrased from the FAQs page on our website:

Most other tuners sit at their desks and custom tune all day. Bill, PHP's calibration engineer, is also a computer engineer. Simply put, in addition to custom tuning, Bill also writes all of PHP's software, maintains our website and forum, and is subcontracted by another company to maintain its Ford calibrations. For what it's worth, most of the time, he's also on the phone all day our Support Tech! He really does do it all!

If we could only clone him :puter: :puter: :puter: :puter: :puter: our customers wouldn't have to wait so long for their custom tunes! We have found, though, that based on Bill's reputation, our customers are generally willing to wait patiently for Bill's expertise -- and even if they get antsy along the way, they're always thrilled when they run their new tunes.

In addition, no two calibrations are identical. Even if two customers have identical modifications to their trucks, we consider other factors when writing custom files such as: At what altitude does the customer live? Does the customer tow anything, and if so, how much weight does he pull? Is the terrain flat or mountainous? What are the customer's driving habits? Unlike some other popular tuners, we customize every single tune to the customer's needs. We don't have some master file that we pull from just because one customer's truck is similar to another customer's truck that we've already tuned. There's no doubt that everything might move along a little faster if we did that, but from our perspective, if a customer is paying for a custom tune, he shouldn't be getting the tune written for someone else's truck. NO TWO CUSTOMERS WILL EVER HAVE EXACTLY THE SAME PHP TUNES.

If a customer has a modification that we haven't tuned for yet, we take time to research the specifications of that aftermarket product to achieve the best gains possible. Each set of files can take anywhere from a few to many hours depending on a customer's needs. In addition, there are more than 100 parameters that we take into consideration for each file, which is what sets our custom calibrations apart from “canned” tunes and quite honestly, sets Bill apart from many other tuners as well.