Order Times
 

Hey guys, finally ordered my first tune from PHP. Ive heard nothing but great things about Bills tunes and cant wait to try it out.

I ordered it for my SCT xcal. I had originally got a tune from a different company which... well to say the least, left me rather disappointed. Im actually fairly confident I was getting better performance out of the canned tunes on my Edge (prior to selling it) then i was with a custom tune using my xcal.

Anyway, hoping Bill can make a believer out of me ;)

Just curious roughly how long it takes to get a tune? 2-3 weeks? Couldnt find it on the website anywhere :S

hello
 

I like the forum and I am interested in the topic.

Typically 4 to 6 weeks depending on work load, but could be less. Look at your order invoice and there is a box with an estimated completion date.

x2!.....

Hi, I'm new to the Forum...

I placed a order via PHP website for my SCT x3 on 12 Sept and never received a invoice. My credit card was charged, but have not heard/received anything from PHP. I am unable to call during phone hours due to my work schedule...I did email a week or so ago, but haven't heard anything back. I don't want to rush perfection, but after reading this post, I have become concerned about not receiving a invoice or any confirmation on my order other than credit card being charged. Any advice? Thanks

Left a note for php.....

You also need to update your user cp with the device serial number and your hex code>>> http://forum.gopowerhungry.com/members/stickman.html

AND

Start a thread here>>> http://forum.gopowerhungry.com/give-...-ecm-tcm-code/

Please provide all the info as requested....thank-you

The other issue Bill had with my sct tunes is that he had to seperatly email each file....I'll leave a note for php also....

88, when we post the serial number and hex code here should we also list all modifications also?
i know mine have changed since i filled out the order form, thanks

Yes, It would be a good idea....

http://forum.gopowerhungry.com/give-...uncements.html

88, i just received my new Gryphon CS, my ford mechanic buddy and i changed/reflashed my truck for my new tire size (from 275/65R18 to 305/65R18)... does that need to be changed back before i install the Gryphon CS?
anxious to install but don't wanna screw anything up...
Thanks

Answered in your other thread>>> http://forum.gopowerhungry.com/2004-...e-gryphon.html

Thanks 88...All info was on my order form, but I will update it on here as well.

What is on the order form is what gets put in the tuning.
We use the hex code page to see who is ready for the custom calibrations to be built. At that point, the invoice is finalized and then put on Bill's desk or emailed to me.

on the order form i put cat back exhaust and i actually put on true dual exhaust w/ an x-pipe... how do i go 'bout changing that?

this is to 88 racing i see that your a senior moderator and are leaving notes to php about orders. I hapen to be another customer that has been charged for the product over 2 weeks ago and still havent gotten an invoice or tracking number either ive tryed getting in touch with them but there phone hours never work for me hope you get help..

This should clear up some things:
http://forum.gopowerhungry.com/53313-post6.html

Bill is pretty much the only one answering the phone unless Corey feels up to it (hopefully her upcoming surgery is helpful!!) and he is often on the phone for 20-30 minutes at a time; sometimes up to 60 minutes.

JackandJanet, 88Racing, Longshot270, and I are only able to relay a message to the moderators' section or possibly report a post (goes to PHP's email). None of us ever really talk to or have any physical contact with the office.

It probably won't matter. I guess you can try emailing Corey, but it may delay your order a little more.

cleatus, you sure? 'cause you said 'probably'... nah, i can wait... ain't gonna bother Corey til she's healed up, had the same surgery she's about to have... had sleep apnea pretty bad, according to the dr's hadn't slept in like 20 years, woke 62 times an hour... Corey, if you're reading this, it's not as bad as everyone says, but you should/need to take the meds (roxycet) for a bit, even if ya don't want 'em... my prayers are with you and your son

thanks cleatus12r ya i read about there vacation and the surgery i was just curious cuz i ordered it 2 weeks before they went on vaca

I haven't had any problems with NOT tuning for "dual exhaust" yet.....

How has Corey been doing, does anyone have the latest update?

I had sent a few emails in, but obviously with the surgery and everything I hadn't received a response. Placed my order 11/7/2011. This is my first experience with PHP, so im just starting to get paranoid that the other orders are going to add up and im going to slip through the cracks when tunes are being written again