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-   -   New Order Issue (http://forum.gopowerhungry.com/forum/showthread.php?t=8987)

hollenjoe Tue, July 3rd, 2012 10:04 AM

New Order Issue
 
Hi,

I ordered last week a custom tune for my gryphon CS on the main page, but never received a confirmation email, just wonder what happened to the order?
I never received a confirmation last time neither and also no answers when emailed, it lead to issues when receiving my custom tunes,
I also would like to receive an email when the tune is done,

The reference number was: 6529354

Thanx

Joe

Corey Cohron RIP Tue, July 3rd, 2012 11:47 AM

If you ordered Thursday or Friday, it hasn't been entered yet.

hollenjoe Tue, July 3rd, 2012 12:01 PM

Yep on friday, i just thought i would recieve an automated email or something,

thanx!

Corey Cohron RIP Tue, July 3rd, 2012 01:58 PM

Nope. When you finished your order, the message said:

We will e-mail you a copy of your invoice after your order is processed. Please be sure to register and update your programmer using Edge's Fusion software, or you will not be able to download your custom calibrations. You will receive an e-mail when your custom calibrations are completed and uploaded to Fusion.


Don't worry -- you're not the first one to not read it. ;)

hollenjoe Wed, July 4th, 2012 02:44 PM

haha, thanx again,

just recieved the invoice, i will go and update my cs now to avoid the mix up,

hollenjoe Thu, September 6th, 2012 09:47 AM

I know im not supposed to ask for updates on orders here but the phones always busy and dont know where else to ask, its been a little over 2 months now, Is there anyway to know when the tune will be done?

thanx

Acidanthris Thu, September 6th, 2012 10:01 AM

Hello Joe, Bill has your order on his desk and will have it finished by this weekend.

Thanks,
Angela

Longshot270 Thu, September 6th, 2012 04:04 PM

I'll also add that it would probably be a good idea to update the unit just in case Edge got bored and felt like tweaking something.

hollenjoe Fri, September 7th, 2012 10:55 AM

Thanx,

will do right away!

hollenjoe Thu, September 13th, 2012 10:51 AM

I updated my device friday, there was an egde update, and checked for the custom tune everyday from monday thru today. Nothing yet.

This is my sons truck and its a weekend warrior with changed gears(3.54 to 4.30s), so it cant be moved on stock. Im gonna go and set it to the tow tune and the gear change.

please let me know ehn they are done so i can try and update again,

Thanx
Joe


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