Originally Posted by Groovy Chick
Kevin,
I have written this post in my head dozens of times since I read your first post. I will do my best to stay objective, but it's very hurtful when someone questions our integrity.
From what I gather, you seem to have two gripes, and I'll address them separately. The first has to do with what I highlighted in two different posts that you've made. Bill and I sit about 10 feet away from each other. I don't know which one of us spoke with you before you placed your order, but I can GUARANTEE you that neither one of us said, "Custom tunes aren't worth it on a stock truck." How do I know? Because about half of our customers are driving stock trucks with our custom tunes. I believe, to paraphrase you, we very well might have said, "A custom tune isn't NEEDED for a stock truck." Those are two very different statements, and I stand by the second one! Custom tunes aren't NEEDED on a stock truck! Tens of thousands of people are currently driving around with the Edge Evolution's canned tunes and are tickled pink. Had either of us gotten the impression that your driving needs would be better served with one or more custom tunes, we would have told you. Think about it -- why would we NOT sell you something that you NEED when in the end, that's how we pay our bills? It has always been -- and will remain -- our policy NOT to sell a customer something he doesn't need, and since we spend at least 10 minutes on the phone with most customers, I seriously doubt that custom tunes weren't discussed; I do however, believe that we very well could have ended the conversation having mutually decided that you would be happy with the canned tunes.
Your second issue appears to be that I didn't mention to you that we were having a sale this weekend. I woke up Friday morning to a Macy's President's Day Sale commercial. When Billy got up, I told him, "By the way, we're having a sale Friday through Monday." That's how it happened, and that's generally how it's happened for the past year. For your own personal knowledge, there have been a few customers who have placed orders right before an upcoming sale (so far it's happened only one time where I actually thought far enough ahead to PLAN a sale) who have been given the discount even though they ordered before the sale actually started. Bill and I tangle with this every time we decide to have a sale. Do we grandfather in the people who have placed an order within the past 2 days? 3 days? Week? We are always trying to find ways of SAVING people money. Unlike many other tuners, we are not in this business to get rich and rip people off. In fact, a Phoenix customer asked us recently why our 6-position chip is so much less expensive than our competition. After hesitating, Bill simply told him, "We just don't gouge the hell out of people."
If me NOT pushing custom tunes on you is still a problem, I will be more than happy to let you choose 1, 2, or 3 custom tunes at the $30 price (usually they're $50 if you order them after you order your programmer). It wouldn't be fair, however, to offer you a free calibration, as I didn't even know that we were having a sale at the time you placed your order. In addition, there were other orders placed before Friday that did not receive the discount, so it wouldn't be fair to offer it to you.
If you would prefer to cancel your order because you think that we weren't completely aboveboard by not telling you about a sale of which we had no knowledge, please refuse your package when UPS delivers it. Upon receipt, I will promptly refund your payment.
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