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Old Mon, October 5th, 2009, 02:16 AM
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Broderick,

I've got you on my list to call today. I'm sure it's just a cable issue and we'll get it replaced.

If you don't mind... could you get the part number of the white or yellow tag on the cable? it should be something like 900xxxx and have a "Rev. x" at the end. I need to know if it's Rev. 1, Rev. 2, or Rev. 4. If you get the wrong cable, it might make for a bad situation (for the replacement cable anyway) because the firmware is different for each cable and if it's wrong, it'll kill the new cable. If you could have that information handy when I call, it'll make things go faster.

Take care.
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