This should clear up some things:
http://forum.gopowerhungry.com/53313-post6.html
Bill is pretty much the only one answering the phone unless Corey feels up to it (hopefully her upcoming surgery is helpful!!) and he is often on the phone for 20-30 minutes at a time; sometimes up to 60 minutes.
JackandJanet, 88Racing, Longshot270, and I are only able to relay a message to the moderators' section or possibly report a post (goes to PHP's email). None of us ever really
talk to or have any physical contact with the office.