This all sounds good and it's great to hear that PHP is growing, especially in this economy, but to me it still seems like Bill needs to hire some help on the technical end; not to answer phones. If you are growing and don't increase your workforce, then shifting man-hours is just going to show up as minus hours somewhere else. Myself, I would find it hard to ask a customer to pay $370+ for a tuner and then have him wait 2.5 months for his custom tunes, which is how long I have been waiting.
I know I'm not the only one thats wondering where you all are on getting out the custom tunes to your customers. I have read many threads asking this. I hope this thread doesn't impact my waiting time, just my thoughts and opinion. We'll see.
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