I'm not Bill, but it DOES sound like a cable problem. The "bridge" is a communications circuit built into that cable. I suspect you need a cable replacement.
However, you could try this: Unplug the cable from the OBDII port. Then, turn the ignition key to ON (don't start) and plug the cable back in. If this clears the problem, you'll at least be able to change tunes. If it doesn't, it won't hurt anything.
I'm sure Bill would appreciate you getting a new cable (if that's the problem) from Edge before you send the unit and the cable to him for the upgrade, but he MAY have an exchange deal with Edge set up too. He'll have to advise you on this.
- Jack
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2014 F150 Platinum SCrew 3.5L EcoBoost 4x4 with SCT programmer
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