As stated above, I recieved a welcomed phone call from Bill. The first thing he asked was what is my serial number and after I gave him the one on my unit he sounded a little confused. So after plugging my Gryphon into Pegasus (sounds kinky) and confirmed my serial number was recorded incorrectly one mouse click and the "problem" was solved. Thanks again to the PHP team for thier continued over the top customer support. I'll give my personal experience of the tunes in a couple days. Thanks