Jonathan, if you only knew how long some customers have waited, you'd know how silly that question is...
Please know that I understand that you're excited about your programmer and that waiting for your custom tunes sucks.
Unfortunately, sometimes things prevent us from getting tunes done as soon as we'd like. We've been lucky that our customers have always been understanding. I remember posting something -- on f150online probably -- MONTHS ago when custom tuning got backed up, and it said something to the effect of:
Why in the world would we intentionally tell someone their tunes should be finished in X weeks if we knew full well that they wouldn't? That would be setting ourselves up to get b-tched at, and I for one, don't need that nonsense.
I really do think that once people get to know us, they understand that we work our butts off :lmao: to do the right thing by our customers, and yes, sometimes things don't work out as planned. :sadface:
We just found out today that Bill is going to be out of town from January 2-9, which means that we'll essentially be closed for 2½ weeks. Can we afford to be closed that long? Heck no! Tomorrow, I have to pay Edge for 34 programmers, cables, etc.! But we owe it to our customers to close the week after Christmas so that Bill can work on custom tuning. There's no alternative as far as we're concerned, so we'll have to figure out some way to make do.
I wish there were some way to increase the number of hours in a day, but for now, we're just going to have to continue to work as hard as we can. As always, we thank you for understanding.
