Dave, I don't believe that Robert6401 was speaking in a general way about anyone who has had issues with our customer service. I think he was speaking about some very specific members and is probably spot on.
We are the first ones to admit when we've performed below our own expectations (which are probably higher than our customers'). Hopefully, it is apparent to most that we are making every effort to solve issues quickly.
Bob, thank you so much for the lovely post. I am so happy that Cody could get you taken care of so quickly and that you're so happy with your chip!
