Bob,
As stated on the FTE website.....
Thank you for the kind words. You're very welcome sir!
I want to include a little bit of information as well. The shipping time and turn around thing on the Phoenix chips is the one physical aspect of this business that I have control of. I can assemble tunes for the FU and FU2 guys, but I cannot put the files on the server; that is Bill's job. When those files get put on the server is up to him and when he has time.
I know that all of you have read at one time or another that Corey and Bill are very busy.....and up until I moved down here to help them out, I didn't realize just how busy two people can be. It is insane here. The work never really lets up and between trying to juggle daily life with two children in the house (three now because of me
) and running a very specialized business, I don't know how they manage to coerce themselves out of bed.....when they do get to bed.
Bill's never-ending stack of order forms for gasoline custom tunes keeps him tied to his chair for hours on end, and often times all through the night and early morning. He doesn't ignore anyone. His mind constantly has to go from his gasoline tuning to answering questions about 6.0L FICMs then straight to talking to people about how the HEUI and DPF systems work. Add in the interruptions from the kids and when the unexpected household problems arise and it's a miracle that ANYTHING gets done. So if he forgets to return a phone call or can't answer every email 5 minutes after you send it, just know that he is working long, hard hours to make the best programming you can buy.
Corey runs the same kind of ship.....between Gryphon upgrade programming, order forms, emails, kids, cooking, running errands, and keeping tabs on order status, she manages to keep herself together. She is an incredible woman and really does a great job running the office and keeping everyone busy and on-task yet she always answers the phone with a smile and with a friendly demeanor.
I know that these words cannot undo any feelings people may have toward PHP but I hope that you can understand that this business is based on two people who do what they can to bring you the best products out there for your Ford truck.