Brian, it looks to me like you ordered your custom tunes BEFORE the "new" internet ordering procedure? If that is the case, PHP probably does NOT have your hex/calibration code and you will need to provide it to them.
So, please start a thread in this forum:
http://forum.gopowerhungry.com/give-...-ecm-tcm-code/. Please use your name as the thread title and in your post include the hex/calibration code and the other information needed (which is shown in red at the top of the forum).
Also, as a backup, please complete the rest of the information in your
User Profile. This will help PHP clarify any discrepancies.
As Longshot said, your tunes cannot be written without this information.
And, if you have a CS/CTS programmer, try to make it a habit to put your truck to stock and then connect it to Fusion on your PC maybe every week or so, so that an Edge firmware update won't wipe out your tunes once they are put on the server. Once you get your tunes, don't connect it to Fusion again until PHP says it is safe to do so.
- Jack