As I said, Edge needs to resolve your problem in a "timely manner".
You need to "be on record" as having this difficulty. A snail mail letter to their president, sent registered or certified, requiring that they sign for it would establish your claim. I would not trust email or a phone call for this.
Do not be "nasty" in your letter. Simply point out that you paid a lot of money for something that right now is useless and that you expect them to make things right.
- Jack
|