Quote:
Originally Posted by soutthpaw
Bill & Corey,
What's up with the sudden loss of communication?
Your phone just rings busy.. Don't you have call waiting? 
No response to emails sent over the last few days. 
No response to PM's sent to your forum profile names. 
Let Me and probably others know how to get in contact with you guys regarding order status and other questions. 
Thanks 
DJ |
We didn't realize something was wrong with our main line until Tuesday. The phone guy is coming out tomorrow morning to look at it. The fax line still works, so it isn't that we overlooked the bill!
I've been sorting through about -- literally -- 200+ e-mails, so if I haven't gotten to yours yet, I apologize. I started to go through the 27 PMs that I had on here (yes, I said 27... that's since Friday)... answered about 6... then already had replies to those, so at the moment, I'm at 22 PMs. Trying to get through those, too. We've been using our cell phones to handle emergencies today, and I was even on the phone with Vonage a bit ago getting two new phone numbers!
We'll make an announcement as soon as the new phone lines are up and working, but I'll throw it on here now since people will be reading this thread... We're going to be disabling call waiting because we're getting so many phone calls now that customers ON the phone already are being asked to hold many times during one phone call, and if we ignore call waiting to take care of the customer we're talking to, the second customer is just being ignored, and that's not fair either. After much debate during our long drive this weekend, we decided that WE'D rather get a busy signal than feel like we were being ignored, which is why we've made that decision. Those of you who've talked to us on the phone know how the call waiting beep can really affect a conversation. While talking to the Vonage guy for 36 minutes, call waiting beeped with ELEVEN different phone calls -- and this was on my cell phone! That's crazy.
Hopefully, the phones will be working by noon tomorrow, and although it's Friday, I'll be answering them until 9PM.
