The phone company came out on Friday to fix the phone -- or look at everything, which is really all the did... they came BACK on Saturday to REALLY fix the phone.
We called the phone company today, and we have removed call waiting from the business line. Those of you who have spent any time on the phone with us lately know what an annoyance it's been... if we could, we'd ask the customer to hold while we picked up the other line to ask THEM to hold. If it wasn't appropriate, we didn't pick up the other caller, but when call waiting beeped in, the conversation when temporarily silent and we'd have to repeat what we said or ask the customer to repeat themselves. While I was on the phone with Vonage the other day, call waiting beeped in 11 or 12 times over half an hour -- and that was on my cell phone! Then of course, if we don't pick it up, the other caller just hears the phone ringing and ringing. We decided that if it were us, we'd rather hear a busy signal.
When our new Vonage lines are installed, we are going to have the 9913 line forward over to another line if 9913 is busy. Then again, if both lines are being used, customers will still get a busy signal, but at least they won't feel like they're being ignored!