Couldn`t download my custom tunes !! - Page 4

Corey Cohron RIP · #31 Sat, July 18th, 2009, 10:59 PM

Quote:

Originally Posted by tohi2care

It seems we all are.

Bill is under the impression that you have been taken care of. Please PM me with whatever problem you're still having so that it can be addressed because we must be missing something.

Corey Cohron RIP · #32 Sat, July 18th, 2009, 11:01 PM

Quote:

Originally Posted by JackandJanet

Corey, as I type this, it is 3:34PM in Gaw-Jah. And, it is almost midnight, 11:34PM in Dubai. So, an 8 hour time difference.

- Jack

Thank you, Sir! I'll try to plug our Dubai friend into the schedule tomorrow when both he and Bill are awake to chat on the phone.

tohi2care · #33 Sun, July 19th, 2009, 02:00 AM

Quote:

Originally Posted by Groovy Chick

Bill is under the impression that you have been taken care of. Please PM me with whatever problem you're still having so that it can be addressed because we must be missing something.

Here are the screen shots of my problems...

mxriderae · #34 Sun, July 19th, 2009, 02:53 AM

tohi2care .. the i had posted the massage befor .. this is it

Corey Cohron RIP · #35 Sun, July 19th, 2009, 04:41 PM

Quote:

Originally Posted by tohi2care

Here are the screen shots of my problems...

Please put your correct serial number in your User CP, and we'll see what we can do.

***Power Hungry*** · #36 Sun, July 19th, 2009, 04:48 PM

MX,

I am not sure where the problem is with the download.

Once again, please confirm that you are selecting [Updates] -> [Targeted Functions]. I know you have confirmed this previously, just want to make double sure.

At one point during the download (after the "Preparing Gryphon" and "Programming" status bars), you should see a Message Box that tells you to unplug the USB cable, reinsert the USB cable and then click [OK]. Are you getting to this point or does the download fail before you get the dialog? I just need to determine if the failure is during the transfer of the file to you from the server or if it is failing during the actual upload into the unit.

I'll be sitting here waiting for your reply.

Thanks.

***Power Hungry*** · #37 Sun, July 19th, 2009, 04:55 PM

Quote:

Originally Posted by tohi2care

Here are the screen shots of my problems...

The screen shots are a bit small to make out any details, but I can see that the serial number we have on recorddoes not match the one that is displayed in the software. I'm not sure what it is exactly, but it sure isn't 1311 which is what your download has been set for.

Please provide the correct serial number so we can get the download corrected.

mxriderae · #38 Sun, July 19th, 2009, 04:58 PM

Quote:

Originally Posted by Power Hungry

MX,

I am not sure where the problem is with the download.

Once again, please confirm that you are selecting [Updates] -> [Targeted Functions]. I know you have confirmed this previously, just want to make double sure.

At one point during the download (after the "Preparing Gryphon" and "Programming" status bars), you should see a Message Box that tells you to unplug the USB cable, reinsert the USB cable and then click [OK]. Are you getting to this point or does the download fail before you get the dialog? I just need to determine if the failure is during the transfer of the file to you from the server or if it failing during the actual upload into the unit.

I'll be sitting here waiting for your reply.

Thanks.

yes about the Updates - Targeted Functions yes
then those three msgs

mxriderae · #39 Sun, July 19th, 2009, 04:59 PM

and about the msg box i don`t receive any thing

***Power Hungry*** · #40 Sun, July 19th, 2009, 05:02 PM

From what I am reading, am I correct in assuming you never get a display box that says "Preparing Gryphon"?

This would indicate that the file may be damaged. I will rebuild the file and get back to you in a few minutes. Sit tight.

Thanks.