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Gryphon Programmer Edge Product has discontinued the Edge Evolution 2, but we still provide support and tuning for it.

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  #11  
Old Thu, August 6th, 2009, 06:55 PM
average-joe average-joe is offline
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Ok thanks jack.

At the momment im not running the gryphon at all(4 weeks)
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  #12  
Old Thu, August 6th, 2009, 07:06 PM
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Originally Posted by average-joe View Post
Ok thanks jack.

At the momment im not running the gryphon at all(4 weeks)
You're welcome. I've brought this up in the Moderator's forum. Hope your problem's resolved quickly now.

- Jack
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  #13  
Old Tue, August 11th, 2009, 08:12 AM
average-joe average-joe is offline
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It would be nice NOT TO HAVE A $400 PAPER WEIGHT.

Thanks for no reply no help great customer service.
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  #14  
Old Tue, August 11th, 2009, 09:26 AM
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Originally Posted by average-joe View Post
It would be nice NOT TO HAVE A $400 PAPER WEIGHT.

Thanks for no reply no help great customer service.
Right now, I also posted a note on the mod board about your issue.
That's all I can do.

Lars
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  #15  
Old Tue, August 11th, 2009, 12:02 PM
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Anthony,

First, I want to apologize because your issue did go overlooked. Corey had asked me to address it and I have a note that unfortunately got stuck to the back of a few orders so I obviously didn't get back to your issue. :sniffle: I will be sure to look at the problem this afternoon and get back to you on a solution.

I would like to note that while Corey is on here pretty frequently, I, on the other hand, do not have the luxury of spending as much time on the forum as I'd like. With this in mind, I want to make it very clear that we DO NOT ignore customers. If there isn't any progress on an issue, there are several other ways aside from our forum to get in contact with us for assistance or an update. The forum is meant to be a convenience for our customers, not the final word in communication or support. A phone call or e-mail will usually garner a faster response as well as provide a more direct dialog that will help quickly resolve issues.

Also, because of the way the forum status updates, I often come on and will not show any new posts. This makes it a little difficult for me to track issues because it is a little more difficult to see which threads have activity. Not that I can't see which threads have been recently posted in, but I lose all of the "New Unread Posts" markers and it makes it really difficult to track the recent posts. Several times now, I had accidentally skipped a post or two because I wasn't able to locate the latest posts in the thread.

Again, I do apologize for the delay but please be assured that your issue will be addressed.

Take care.
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  #16  
Old Tue, August 11th, 2009, 01:38 PM
average-joe average-joe is offline
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Thank you for the update i will test it out and let you know if the problem persists.

On a side note it will be good to have the Gryphon back on the truck, the throttle lag sucks.
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