Please Help Trying to contact PHP people

[Corey Cohron RIP]

For anyone in this thread who has posted that we don't answer our phones...

Most days, there are two people answer phone calls; on Fridays, there are three.

The only time we are short staffed is if I'm out of the office due to medical reasons.

We receive upwards of 50-75 phone calls per day (not counting the ones that call before and after hours), and no, we aren't able to answer every one of them. If you get the Auto Attendant during phone hours, that means the other two lines are being used to help other customers. I imagine we could hire other people to answer phone calls, but they would simply be taking messages, which would require us to call customers back after hours. After 3PM, we are involved in answering e-mails (Cody, Bill, and I receive at least 100 daily e-mails, collectively), Facebook,& forum posts, processing and shipping orders, custom tuning, and helping customers who have issues. In addition, we would have to raise our prices in order to pay extra staff, and that's not something we're willing to do.

We have always been upfront with our customers about what they can expect if they would like to purchase something from us. In fact, there is a huge link on our homepage that asks potential customers to read a letter from us before purchasing.

We keep our customers informed when we're out of the office on our website and on our Facebook page. We also let them know when our office is short staffed due to my medical issues.

At this time, we process about 40-50 orders per week. That's an additional 2,000+ customers each year. Please know that there sometimes are just not enough hours in the day to take care of each and every one of them as quickly as we'd like.