Just got my Gryphon today and something might be wrong?

[Simple Man]

I just got my Gryphon today and hooked everything up. I put a fuel tank of 93 octane in it and ran canned tune level 3. I didn't really notice a change at all, not in shifting or anything. It did say on the home screen that it was in level 3. So I reset it back stock and then brought the tuner inside and installed Pegasus and tried to connect to Pegasus but it never identified the device. I uninstalled the program and deleted the USB drivers and reinstalled everything and still have the same issue. I was kind of curiuos is there could be something wrong with tuner?

Thanks for your help.