Please Help Trying to contact PHP people

mmandley · #1 Mon, January 16th, 2012, 11:43 PM

I have been trying to contact Bill, Corey, anyone who can actually help with my Programmer i bought here.

I originally had my 06 F150 and bought the programmer. Had custom tunes for it.

Then bought an 06 F350 6.0 and Bill flashed it over to Diesel and did a FICM flash on the truck.

Now i have a 08 F350 and want to flash the programmer over for it. Just a simple all stock DPF still installed program so i can monitor temps, and run a little better tune till fall when i can get the DPF delete done.

I also would would need the pod for it and i have saddle interior.

I have Emailed everyone several times since 1/2/2012
I PMed Bill and Corey
I also FB Messaged Bill
Lastly i tried Instant Message on FB to Bill.

I know there busy buts like i said this has been going on for more then 2 weeks.

If there is no support for this then ok just let me know, but i have read other posts since 1/2/2012 stating there is still support for this product.

I would like to get confirmation before i mail the programmer back in and also want to make sure its just 100 bucks. Also would you like the ECM codes off my programer for the new truck? As it does connect and read temps and give me some info, i just cant load tunes sicne its the wrong Firmware.

Please help

Thanks

Long time member

Mike Mandley

ticopowell · #2 Tue, January 17th, 2012, 01:39 AM

Have you tried their live chat? It might help...

***88Racing*** · #3 Tue, January 17th, 2012, 09:08 AM

You may be SOL.....an upgrade in programmers might be necessary.....php will have to confirm.....

mmandley · #4 Tue, January 17th, 2012, 09:41 PM

Quote:

Originally Posted by ticopowell

Have you tried their live chat? It might help...

No didnt know they had one.

@88Racing that would suck at this point but i think at least some responce from them would be nice. I have never had this much trouble getting ahold of them and im an avid supporter, i plug there products anytime i can.

Jeremiah25 · #5 Wed, January 18th, 2012, 02:29 AM

Good luck

Project Pat · #6 Fri, January 20th, 2012, 03:56 PM

Utilizing the "Live Chat" will be your best option. I had been struggling to speak with them as well but finally gave the Live Chat a shot this morning and Im good to go now.

***cleatus12r*** · #7 Fri, January 27th, 2012, 09:12 AM

Quote:

Originally Posted by mmandley

No didnt know they had one.

@88Racing that would suck at this point but i think at least some responce from them would be nice. I have never had this much trouble getting ahold of them and im an avid supporter, i plug there products anytime i can.

...in your case.....

It's definitely all Bill. Sorry.

Again, a link will be given in chat today.

patrick.leonard · #8 Tue, January 24th, 2012, 08:18 AM

Yeah man I am having the same problem. I have been trying since mid November. They almost NEVER answer their phones. And if they do the person you need is taking the day off. Ive emailed Bill 3 or 4 times and hes never responded. I emailed Cody I believe seeking help and he redirected me to Bill. Ive tried the live chat thing. Some people have jobs for a living and its hard to contact a company when they only open for 6 hours a day. I'm getting to the point were I am going to take my business elsewhere, not because the product (I love the Gryphon) but because their support is non existent. All I need done is have the damn thing unlocked and that is it. Why is it soooo hard to get help with a simple problem.

fordtuff247 · #9 Tue, January 24th, 2012, 09:48 AM

@patrick.leonard .. I've been having the same communication issue with PHP since before Thanksgiving & I still can't get anyone to answer the phone. In December when I did get someone to answer I set up an appt. for Bill to call me later in the day and no one ever called me (this happened 3 times) not to mention the communication through facebook that always fell though. I know Corey has been having health problems & I've been more than patient to wait for a solution to my problem but I foresee a trip to ford in the imminent future to restore my truck back to stock and I'll just program it with canned tunes for now on. Good luck on your issue.

***cleatus12r*** · #10 Fri, January 27th, 2012, 08:52 AM

Quote:

Originally Posted by patrick.leonard

Yeah man I am having the same problem. I have been trying since mid November. They almost NEVER answer their phones. And if they do the person you need is taking the day off. Ive emailed Bill 3 or 4 times and hes never responded. I emailed Cody I believe seeking help and he redirected me to Bill. Ive tried the live chat thing. Some people have jobs for a living and its hard to contact a company when they only open for 6 hours a day. I'm getting to the point were I am going to take my business elsewhere, not because the product (I love the Gryphon) but because their support is non existent. All I need done is have the damn thing unlocked and that is it. Why is it soooo hard to get help with a simple problem.

Who takes a day off? Bill is a work-a-holic that never leaves the office except for lunch and the rare occasion that he is sick.

You can read about the challenges that Corey has had over the last year and change.

I have a full-time job and do tuning on the side for PHP.

The problems you have are Bill-only problems. I will try to get him to take a look at this thread at some point today.