Upgrade Questions.

rednoved · #1 Fri, August 21st, 2009, 11:07 AM

When you upgrade an Edge to a Gryphon, does it still have the same serial number? Model number? I entered that information into my user CP a while back for my Edge. It was the 15051 model. Is the Gryphon still the same model number, or is it now something else?

Just wondering if I need to change anything. I probably could have just waited for my Gryphon to get shipped. :o

Oh, and If I am getting my Edge upgraded to a Gryphon, is Pegasus useful to me in anyway before I get the Gryphon? I know the people that ordered tunes can see their update status on it. Can I do that? Or do I need a Gryphon first?

I want to think I remember reading that Gryphons are usually shipped out on Fridays. Maybe that was one time, but it sounds familiar. Is that true?

As far as tracking numbers, does PHP send them, or does UPS or FedEx send them to us? I get a lot of emails throughout the day, want to be on the look out for the right ones.

When checking the status of your update, is there another way to do it aside from asking and bothering Bill or Corey?

***Power Hungry*** · #2 Fri, August 21st, 2009, 11:21 AM

Quote:

Originally Posted by rednoved

When you upgrade an Edge to a Gryphon, does it still have the same serial number? Model number? I entered that information into my user CP a while back for my Edge. It was the 15051 model. Is the Gryphon still the same model number, or is it now something else?

Model number and serial number both change.

Just wondering if I need to change anything. I probably could have just waited for my Gryphon to get shipped. :o

Oh, and If I am getting my Edge upgraded to a Gryphon, is Pegasus useful to me in anyway before I get the Gryphon? I know the people that ordered tunes can see their update status on it. Can I do that? Or do I need a Gryphon first?

Pegasus won't really do you any good until you get the unit back.

I want to think I remember reading that Gryphons are usually shipped out on Fridays. Maybe that was one time, but it sounds familiar. Is that true?

The get shipped as they are completed. It just happens that scheduling usually leaves Fridays as "upgrade day".

As far as tracking numbers, does PHP send them, or does UPS or FedEx send them to us? I get a lot of emails throughout the day, want to be on the look out for the right ones.

We use UPS. UPS should automatically send you a tracking number when the order is put in the system. On occasion though, some folks haven't received their tracking number. (Because e-mail is SOOOOOOO reliable!)

When checking the status of your update, is there another way to do it aside from asking and bothering Bill or Corey?

On an upgrade, not really. Just ping us for status.

Hope that answers everything.

***88Racing*** · #3 Fri, August 21st, 2009, 11:31 AM

If you did the upgrade option/conversin then you will get a new sn.

Now that you got your upgrade you will find the custom tunes already loaded on the grytphon.

Pegasus is your software to your connection to the gryphon. You need it to change splash screens and do updates and repair anything if it ever happens.

Due to abuse the invoice/sn feature reads 0000 on pegasus.

They use ups.
They will email you a tracking #.

Any more ?'s
Fire away!

Lars

***88Racing*** · #4 Fri, August 21st, 2009, 11:34 AM

Guess I took to long to reply!
The BIG CHEESE beat me to it!
Lol's

Lars

:doh!:

rednoved · #5 Fri, August 21st, 2009, 11:53 AM

Thank yall for the fast replies!

What all is shipped with the upgrade? I ordered an OBDII port cover, I'm assuming that will be in the box. Is there still only yellow covers, or did yall get red ones yet? Do I need to download the manual, or will one be sent with it?

Also, I would like to order a PHP decal, should I just make a new order, or is there a way to add it to my existing order? If you shipped it in the box with the Gryphon, it might save you the cost of an envelope.

I wanted to double check with yall before I ordered it off the main website.

In another post I read there is a data logging feature? Is that fully functional yet, and is there a guide anywhere? I browsed through the manual, but didn't see anything. Did I overlook it?

***88Racing*** · #6 Fri, August 21st, 2009, 02:22 PM

Bill?
Corey?
I can't answer this one!

Lars

***Power Hungry*** · #7 Fri, August 21st, 2009, 08:29 PM

Devon,

Your unit went out today but in the rush (UPS showed up a little early, right as we were boxing it up 2 upgrades) I messed up and left your OBDII cover on my desk.

We'll be mailing you the cover and also include a sticker for you, just because I'm a slouch.

Take care.

rednoved · #8 Fri, August 21st, 2009, 11:21 PM

Quote:

Originally Posted by Power Hungry

Devon,

Your unit went out today but in the rush (UPS showed up a little early, right as we were boxing it up 2 upgrades) I messed up and left your OBDII cover on my desk.

We'll be mailing you the cover and also include a sticker for you, just because I'm a slouch.

Take care.

Awesome! No rush on the cover, I'll have my Gryphon plugged in for a while. I don't plan to go to a dealership anytime soon.

Ahh, I can't wait! These next couple of days for shipping are gonna take FOREVER!

Thanks again!

***88Racing*** · #9 Sat, August 22nd, 2009, 10:27 PM

Quote:

Originally Posted by rednoved

Awesome! No rush on the cover, I'll have my Gryphon plugged in for a while. I don't plan to go to a dealership anytime soon.

Ahh, I can't wait! These next couple of days for shipping are gonna take FOREVER!

Thanks again!

Ah yes!
Time will start to move real slow now!

Enjoy it when it comes!

Lars