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Gryphon Programmer Edge Product has discontinued the Edge Evolution 2, but we still provide support and tuning for it.

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  #1  
Old Tue, July 3rd, 2012, 10:04 AM
hollenjoe hollenjoe is offline
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Default New Order Issue

Hi,

I ordered last week a custom tune for my gryphon CS on the main page, but never received a confirmation email, just wonder what happened to the order?
I never received a confirmation last time neither and also no answers when emailed, it lead to issues when receiving my custom tunes,
I also would like to receive an email when the tune is done,

The reference number was: 6529354

Thanx

Joe
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Old Tue, July 3rd, 2012, 11:47 AM
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If you ordered Thursday or Friday, it hasn't been entered yet.
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Old Tue, July 3rd, 2012, 12:01 PM
hollenjoe hollenjoe is offline
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Yep on friday, i just thought i would recieve an automated email or something,

thanx!
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Old Tue, July 3rd, 2012, 01:58 PM
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Nope. When you finished your order, the message said:

We will e-mail you a copy of your invoice after your order is processed. Please be sure to register and update your programmer using Edge's Fusion software, or you will not be able to download your custom calibrations. You will receive an e-mail when your custom calibrations are completed and uploaded to Fusion.


Don't worry -- you're not the first one to not read it.
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  #5  
Old Wed, July 4th, 2012, 02:44 PM
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haha, thanx again,

just recieved the invoice, i will go and update my cs now to avoid the mix up,
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Old Thu, September 6th, 2012, 09:47 AM
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I know im not supposed to ask for updates on orders here but the phones always busy and dont know where else to ask, its been a little over 2 months now, Is there anyway to know when the tune will be done?

thanx
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  #7  
Old Thu, September 6th, 2012, 10:01 AM
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Hello Joe, Bill has your order on his desk and will have it finished by this weekend.

Thanks,
Angela
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Old Thu, September 6th, 2012, 04:04 PM
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I'll also add that it would probably be a good idea to update the unit just in case Edge got bored and felt like tweaking something.
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Old Fri, September 7th, 2012, 10:55 AM
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Thanx,

will do right away!
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  #10  
Old Thu, September 13th, 2012, 10:51 AM
hollenjoe hollenjoe is offline
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I updated my device friday, there was an egde update, and checked for the custom tune everyday from monday thru today. Nothing yet.

This is my sons truck and its a weekend warrior with changed gears(3.54 to 4.30s), so it cant be moved on stock. Im gonna go and set it to the tow tune and the gear change.

please let me know ehn they are done so i can try and update again,

Thanx
Joe
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