Evo problem to solve before upgrade

[JIM JAMES]

I guess this is to Bill:

Got my Evolution last year, in Ogden, drove on down to LA and had some "connection" problems. In short, from time to time, the unit would go out and if I wiggled it, would come back on. I talked to Casey at Edge, he thought it was the cable, I thought it was something in the unit. The problem never became so bad to push me to get it fixed, and I changed tune levels a number of times over the last year, no problems of note. Most recently, set at Tow. Now, when I turn the key on, it comes up "connecting to bridge" and stays there.

Now, I am assuming that Bill can help me fix that problem so I can set the truck (01 Excursion, 7.3, 122k) back to stock to send the unit in for programming.

Or do I need to talk to Edge?

Jim