Screen Freeze

coggerwayne · #1 Thu, January 15th, 2009, 07:27 PM

Hello Corey and Bill
Still waiting from last Friday for info on solving problem with my screen freeze up after displaying "Hex Code" ... will not continue on to next screen.
Problem started during cold weather in which screen contrast changed but not sure if that was caused by me pushing to many buttons as could not read screen.

Still currently hard to read screen.
Let me know if you have any ideas.

Anyone else have seen this??

johnnyd · #2 Thu, January 15th, 2009, 07:51 PM

Did you try bringing it inside and letting it warm up and then trying again? Just wondering if maybe it literally froze up on ya' or something. Never heard of that happening but ya' never know.

coggerwayne · #3 Thu, January 15th, 2009, 07:55 PM

Yup . been in for a week now - no change other that it starting to warm up outside

johnnyd · #4 Thu, January 15th, 2009, 08:02 PM

Yeah, I don't know. So your not able to use it at all then?

coggerwayne · #5 Thu, January 15th, 2009, 08:39 PM

No can't change a thing- still on 87 Performance which is great just can't change program or see what the heck is going on!
Sucks

***Power Hungry*** · #6 Thu, January 15th, 2009, 11:02 PM

Wayne,

Sorry about that. I guess I was waiting to see if bringing it inside had helped at all. Apparently not...

So if I'm understanding everything correctly, when you turn the key on and plug the unit in, it stops on the "Waiting to Initialize" screen and doesn't read the HEX code or go any further. Is this correct?

I've got a couple ideas that we might try to get everything cleared up. Worse comes to worse, we replace the unit. When is a good time to call you?

coggerwayne · #7 Fri, January 16th, 2009, 09:50 AM

It reads the hex code and prompts to "enter" then nothing happens after that.
Call anytime or I can call you
Thanks

***Power Hungry*** · #8 Fri, January 16th, 2009, 03:34 PM

Ah...

Okay. I was thinking that it was not identifying the PCM. It sounds like a button issue and a repair or replacement is in order.

When you get a second, box up the unit and send it back this-a-way. We'll reimburse the shipping if you ship it ground.

Once it arrives, we'll grab everything we need off the unit, set up another one and get it on its way back to you as quickly as possible. We may still need to do a PCM recover operation to get your stock file back, but that's not a big deal.

Take care.