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| The Conversation Pit This is where EVERYTHING else goes. No subject is too mundane. How's the weather in your area? Did your kid cut his first tooth? Really, what do you think about the President? And don't get me started on Cummins and Duramaxes. Have at it! |
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#1
Fri, August 12th, 2011, 09:23 AM
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Customer Service
For anyone who has a problem with our customer service (and it's really few and far between), I want to tell you about something that happened last night that just demonstrates how loyal we are to our customers and to ensuring that they are taken care of properly.
Last night, Bill was on the phone with a customer at about 10:30PM doing an ECM rollback. Yes, that's right. Our day doesn't end when the phones do at 3:00PM; nor does it end at 5 or 6:00PM like most other people! Anyway, Jack (JackandJanet) called Billy while he was on the phone with the customer. Bill called him back as soon as he finished his first phone call and found out that someone had posted in the Emergency section and had a disabled vehicle. At 11:30PM, Bill called the customer with the disabled vehicle and had him up and running by 12:30AM. I don't know any other company who would be on the phone with a customer past business hours -- let along at midnight! For anyone who thinks that we (including the moderators!) don't do our best for our customers, I hope you read this and feel differently.
__________________
~ Corey  Resting in Peace -  1969 - 2019 
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