new gryphon not programming - Page 2

jhedges16 · #11 Thu, February 26th, 2009, 10:41 PM

hey, just wondering if there is any update on what i should do with this situation

***Power Hungry*** · #12 Fri, February 27th, 2009, 02:55 AM

Josh,

I must have made a mistake or missed something somewhere. I was under the impression we were having you send the unit back so we could test and/or replace it. Maybe it was in my head.

I don't think there's anything we can do further from this end until we get the unit back. I'll need to test the unit here and make sure it does work correctly and if it does then we need to determine what the communications issue is with your truck.

Unfortunately, I've had one other customer with an early truck that the programmer simply would not communicate with during a programming session. It would start reading and then fail at random points. Fortunately, it didn't fail while programming which would have disabled the PCM. In any event, he ended up having to go with a chip because of the programming issue.

I'm still not sure what exactly the problem is but we've seen similar issues on older 7.3L trucks that use very similar hardware. My guess is that as the PCM ages, the communications chip, clock crystal, or some other component(s) start to drift and cause a timing or voltage issue which results in a PCM that can't be programmed through the OBDII port.

jhedges16 · #13 Fri, February 27th, 2009, 10:32 AM

oh ok. i will get on that as soon as i can today. i wasnt sure if you wanted me to send it back or not cuz i never got a hold of you after i made the second attempt at it

jhedges16 · #14 Fri, February 27th, 2009, 03:41 PM

just dropped it off at ups so it should be there by the end of the next week

***Power Hungry*** · #15 Fri, February 27th, 2009, 03:50 PM

Awesome. As soon as it arrives we'll give it a check and see what's up.

jhedges16 · #16 Fri, February 27th, 2009, 04:27 PM

alright thanks.

cygnus008 · #17 Fri, February 27th, 2009, 06:36 PM

I just got my Gryphon(Edge) tuner and hooked it up. Everything went as it was supposed to until it got to the end of step 4 when it said 'file missing TASC3N4' - 'update required'

I know that its late Friday so PHP is probably closed but maybe someone knows what to do.

I downloaded the Edge Fusion program and got it working and when it saw the tuner it got a message that it had a problem with it and to call tech support.

Is there anything else I can do over the weekend or should i just wait until Monday and talk to PHP

Larry
Seattle

jhedges16 · #18 Fri, March 6th, 2009, 01:18 PM

Just wondering if there is any update?

***Power Hungry*** · #19 Fri, March 6th, 2009, 08:48 PM

Hey Josh...

Well, I tested the unit on our bench PCM and unfortunately it looks like the problem may be some sort of communications incompatibility with your vehicle. I'm not sure if there's a problem with the 18V programming signal line on you harness or some sort of hardware issue in the PCM itself.

At this point we have a couple options:

1) Go with a chip and we can refund you the difference of the two.
2) Wait a few days until we get our X-Cals in and try one of those.
2) Refund your order.

I'm sorry that the Gryphon didn't work for your vehicle but I'm at a loss as to why. Hopefully you'll consider on of the other options but fully understand if you'd like a refund.

Let me know what your thoughts are and how you would like us to proceed.

Take care.

jhedges16 · #20 Sat, March 7th, 2009, 10:13 PM

I think i would like to go with a chip. I thought about getting an xcal for a while but i have a really bad feeling that the same thing would happen. thats just my luck...

Before i make up my mind though, i have a few questions about the chip. first, what type of tunes would i be getting with the chip? with the chip being less expensive, i may want to get a third tune for economy if that is possible. also, what would be the wait period to get the chip? its not a problem if it is going to be a while, i am just wondering.

Also, i would like to thank you for all of your help with this situation. I dont think i would have gotten this type of customer service anywhere else.