everyone plz read!!!!

FORDRDRFX4LIFE · #1 Thu, March 3rd, 2011, 09:51 AM

i didnt know where to put this thread so i figure here..to those who are on the fence about ordering anything from php because you hear on other forums that they take forever or dont answer you back well here is my story... last night i tried instaling my new tunes well it wasnt working so i sent an email at about 6 30 pm pacific time which means it was 9 30 php time and cody was working on my tunes for over an hour trying to fix whatever issue it was even tho we couldnt get it to work he emailed bill to see what he could do and when i woke up this morning i have an email from bill saying sorry for the issue all is good so what im saying is php custermer service is AMAZING!!!

KIRT · #2 Thu, March 3rd, 2011, 08:16 PM

WOW...wish I could get the same kind of service. After over a month...several e-mails and three phone calls my problem has not been fixed.

KIRT · #3 Fri, March 4th, 2011, 09:13 PM

Problem was solved by Bill today...all is great.

Corey Cohron RIP · #4 Fri, March 4th, 2011, 10:10 PM

Quote:

Originally Posted by FORDRDRFX4LIFE

i didnt know where to put this thread so i figure here..to those who are on the fence about ordering anything from php because you hear on other forums that they take forever or dont answer you back well here is my story... last night i tried instaling my new tunes well it wasnt working so i sent an email at about 6 30 pm pacific time which means it was 9 30 php time and cody was working on my tunes for over an hour trying to fix whatever issue it was even tho we couldnt get it to work he emailed bill to see what he could do and when i woke up this morning i have an email from bill saying sorry for the issue all is good so what im saying is php custermer service is AMAZING!!!

Thank you so much for taking the time to post!

And Kirt, I'm glad Bill was able to take care of you today.

bubbs16 · #5 Fri, March 4th, 2011, 10:50 PM

i wish i could get someone to answer the phone over there. I been calling for weeks to ask some ?s , place an order. Seems no one ever answers the phone. I always call btw the so called " hours " and no one ever picks up .

***Longshot270*** · #6 Sat, March 5th, 2011, 12:24 AM

Quote:

Originally Posted by bubbs16

i wish i could get someone to answer the phone over there. I been calling for weeks to ask some ?s , place an order. Seems no one ever answers the phone. I always call btw the so called " hours " and no one ever picks up .

I'm not sure where you're located but are you calling during hours according to your time zone or theirs? They will probably be at least an hour off from you.

You could also start a thread in the appropriate forum and we can probably answer questions faster. Then you'll also have a text form for reference while you fill out an order form.

bubbs16 · #7 Sat, March 5th, 2011, 12:35 AM

first off yes i am aware they are in the eastern time zone and i am in the central. IT is 1 hour difference right right . Now that we have established that, I always call within their hours and not 1 time has someone picked up the phone. I have tried for the past 2-3 weeks. seems like someone would pick up the phone once. OH well ill keep trying i guess but ya seems you'd pick up the phone sooner or later.

***Longshot270*** · #8 Sat, March 5th, 2011, 07:49 AM

Quote:

Originally Posted by bubbs16

first off yes i am aware they are in the eastern time zone and i am in the central. IT is 1 hour difference right right . Now that we have established that, I always call within their hours and not 1 time has someone picked up the phone. I have tried for the past 2-3 weeks. seems like someone would pick up the phone once. OH well ill keep trying i guess but ya seems you'd pick up the phone sooner or later.

The phones are probably slow right now with Corey having medical issues and Bill and Cody working. Not having someone to answer will not keep the extra phone from ringing.

Again, if the phone doesn't work you can also ask any questions here on the forum. There are many knowledgeable members that can help.

Corey Cohron RIP · #9 Sat, March 5th, 2011, 10:43 PM

There are at least two people answering phones every day from 10-3. If you get the message, that means we're on the phone helping other customers! If it rings and rings, that means all three lines are being used! We're very, very busy.

I was actually in the office from about noon until 5PM on Friday and the phones were pretty slow, so I can't imagine why you're not getting through if you're calling so often. I can only ask that you keep trying.

Something else you may want to try is online chat, which is usually available during our phone hours.

Thanks for hanging in there with us!