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Old Tue, December 9th, 2008, 10:02 PM
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Purchasing a Used Evolution or Gryphon

Now, my friends, I'm all for looking for a bargain! If I can get something for less than retail, I'm SO there! Nothing makes me happier. However, an issue has been brought to our attention lately, and we thought it was important to post about it.

We've been contacted by some customers who have purchased used Evos or used Gryphons and would like custom tuning. Now, this is normally not an issue -- except for the fact that the loser :loser: who sold it to them never set the truck back to stock and the programmer is still locked to Truck #1! The part that annoys me is that the seller is obviously trying to double dip -- he gets his truck tuned, AND he sells the tuner to some gullible guy down the road who is thrilled to be getting a "deal."

If you are in the market for a used Evo OR Gryphon, please make sure the seller sets it back to stock! We'd much rather you keep the $75 unlock fee (charged by Edge OR us) in your own pocket.
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Old Tue, December 9th, 2008, 10:42 PM
Extreme Justice Extreme Justice is offline
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Corey,
What if your Edge/Gryphon gets stolen. Is there a way we can post here or on edge to notify you not to "unlock" it. I'm thinking that paying the $75.00 to "unlock" it, is pretty cheap, considering what it costs if you buy one. Or are there already considerations in place for this happening?

Bill
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Old Tue, December 9th, 2008, 11:19 PM
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OOoo... that was an awesome question, Bill! I ran it past the Big Man, himself, to get the right answer.

Bill says that in the few incidents that he knows of where people's Evos (and one Gryphon) were stolen, the idiots only took the programmer and left the cable. Now, the cable is custom made for Edge, so the programmer is useless. Not one to let things go that easily, I asked, "Well, couldn't they call Edge and say that their cable is broken and order a new one?" Bill says that technically the could. That wouldn't fly here, though. I'm a skeptic by nature, and I'd want the broken one back before I sent a new one.

If a customer's Gryphon was stolen and he called us, we'd be able to track his serial number and keep it handy in case we received some mysterious call asking if we could unlock a programmer -- but unless the customer called us to tell us it was stolen, we wouldn't know.

HOWEVER, we have been contacted by a few people who told me that they purchased a used Gryphon from someone else and would just like to order custom tunes. I always make them give me the name of the seller so that I can make sure it was one of our customers! My mama didn't raise no dummies! What's to keep anyone with an Evo from calling us and saying that they bought a used Gryphon and want custom tunes? It's worth the extra legwork to cover both Edge's and our collective . (Oh, I KILL me!)

So, to sum up this entire post:

If your Gryphon is stolen, let us know!
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Old Wed, December 10th, 2008, 03:33 AM
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One thing to keep in mind between Edge and us. We are able to log each Gryphon serial number to each individual customer as it basically amounts to your invoice number. Depending on the model, earlier versions of the Evolution (E3.xx.xx) are not able to be tracked serially through Edge's Fusion database, but as long as you have a record of the serial number written down somewhere like the owners manual, then it can at least be tracked if it is stolen.

One thing to be careful of is purchasing a unit off of eBay. It's no secret that eBay is popular place for thieves to fence their items. If you want to make sure you're getting a good deal on a legitimate unit, ask the seller for the "programmed" serial number of the unit (the one displayed in the [Version Info] menu), NOT the one on the sticker. We can use that to validate the origin of the unit.

For an Evolution, if the original customer registered through Fusion there will be a record of the internal serial number as well as the customer's information. A quick phone call or e-mail will verify whether the seller is legitimate or not.

For a Gryphon, we can do the same thing. The serial number is tied to the original customer invoice number and we can validate whether or not the seller is legitimate

On another note... here is some more good advice for eBay buyers. We do get a number of calls regarding units purchased from eBay where the customer received the unit only to find that it was still locked to the vehicle. This is a deceptive practice and is not fair to the buyer. What ends up happening is the dishonest seller gets his truck programmed for usually less than $75.00 and the unfortunate buyer ends up paying nearly full price for a USED unit (after the unlock fee). Not to mention the fact that the warranty on the unit only applies to the original purchaser.

Before bidding on a unit, make sure that the seller can provide proof that the unit is, in fact, returned to stock. This can be done easily by asking the seller to send you a picture of the main display and then looking for the [0] in the upper right corner of the display. After you win the auction and receive the unit, if it is locked in level [1], [2], or [3] then at least you will have a legitimate dispute with the seller because they sold you something that was intentionally misrepresented. Again, keep in mind that if the unit is locked, YOU will have to pay the unlock fee.

Obviously, we want to do whatever we can to keep our customers happy and we also look out for the interests of Edge's customers as well. With a little diligence, we can make it difficult for thieves and dishonest sellers to hawk their goods on eBay.

One thing we will add to the forum member's information is a space for your Gryphon/Evolution serial number. Please make sure to take a few minutes to get the information. You may be glad you did.

Hope this helps.
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Old Wed, December 10th, 2008, 08:33 AM
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Great informations, especially for ebay buyers, or people buying second hand programmers.

This is sort of off topic, but I have noticed that Edge has changed the Part number from EEF2400 (my model) to 15051. Has anything changed/ or been added to the programmer with this new part model?I hate buying something and then a new model comes out (usually a few months after I've purchased mine ) or is this why there are firmware updates?

Thanks again

Bill
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Old Wed, December 10th, 2008, 10:46 AM
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That's another good question. Here's the skinny...

Edge has recently restructured the part numbering system and have gone away from the 3 letter/4 digit coding they used to use. I'm not exactly sure what the reason for the conversion, but the numbering system actually works pretty well. 15xxx is for Fords, 14xxx is Dodge, and 13xxx is GM. At least I think that's how it goes. Anyway, there is no difference in the units... it's just the part numbers.

NOW, with that out of the way I will tell you that there are 2 different hardware platforms for the Evolution. These are easily identified by the version numbers.

The older version has a number that begins with E3 (ie. E3.17.22) and was built before March of 2007. These programmers come up as "Type 2" in the Pegasus software. (Type 1 is the original "Game Boy" style handheld units.) These are also identified by the OBD-II cable which does NOT have the 4-pin connector for an external sensor either on a pigtail or molded into the connector itself.

The newer hardware begins with v2.1 and is currently up to v13. These are manufactured after March of 2007 and come up as "Type 3" in the Pegasus software. Early versions of the OBD-II cables have a 4-pin connector molded into right side while later versions have a separate 4-pin pigtail to that can be used to connect to an optional external sensor.

The older versions have a final release of E3.22.28 (Firmware 22 and Calibration 28) and are no longer actively updated unless there is a drivability issue. The newer versions are updated as needed to include more recent calibrations and firmware fixes as they become available.

All the Gryphons we sell now use the newer hardware platform and are updated as need to include new features and firmware fixes. This hardware platform is stable and we've had very good success with it.

I hope this helps.
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Power Hungry Performance - The ORIGINAL in Ford performance tuning... Since 1996!
(678) 890-1110

www.gopowerhungry.com - Home of the Hydra Chip, Minotaur Tuning Software, and the new Orion Reflash System for Navistar!

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