[widieseltech]

i just got an email from bill the other day saying that he noticed that i havent downloaded my custom tunes yet from my fusion software account. but i dont no how to do that when i plug in my cs it asked me to do a update. so i did seeing as i still have canned tunes. then when i plug it in now it says that there are no updates to do and then it closes out. how do i retrive my tunes will the be sent though an email or to my fusin software?
any help would be great.

2000 f250 7.3l ccsb. php cs

[JackandJanet]

Originally Posted by widieseltech

i just got an email from bill the other day saying that he noticed that i havent downloaded my custom tunes yet from my fusion software account. but i dont no how to do that when i plug in my cs it asked me to do a update. so i did seeing as i still have canned tunes. then when i plug it in now it says that there are no updates to do and then it closes out. how do i retrive my tunes will the be sent though an email or to my fusin software?
any help would be great.

2000 f250 7.3l ccsb. php cs

It sounds like you MAY have downloaded your custom tunes OK. With the unit mounted in your truck, go to [Help]->[Device Info]. Look at the Calibration Version - if it looks something like: n.0000.nnnn or n.0000.nnn (where the middle numbers are all "zero"), you have custom tunes installed.

- Jack

[widieseltech]

well my calibration version says 2.3590.1079 so i dont think it worked i thought bill sent custom tunes via email?

[JackandJanet]

No, he notifies you through email that your tunes have been uploaded onto Edge's server and then you download and install them on your CS or CTS using Fusion. (You have to have a "Fusion account" to do this, but it sounds like you DID establish one).

It's possible that the second time you connected your CS to Fusion, it replaced the custom tunes with canned ones again. That's what it will do and I've put up several posts on this problem in the past.

Regardless, you're going to have to get hold of Bill and ask him to put your tunes up on the Fusion server again. It's the only way you're going to get them.

Edit: One other question though. When the CS boots up (when you start your truck), do you see a PHP splash screen or do you see an Edge splash screen? If the screen is PHP's Bill MAY have created a "workaround" for the custom tune overwrite problem. The fact that you have four digits at the end of the calibration COULD mean you have custom tunes too. If you see PHP's screen, the tunes should be custom.

- Jack

[widieseltech]

the backgound it still edge's and the tune names are the same tow, race and extreme.
see when i first got the cs i installed the sofware and i made my fusion account and then it asked me to do the update right away so i did. then about 3 weeks later my pc crashed, so i fixed it and had to reinstall my fusion software and then when i pluged in my cs last night it asked me to do a update again and thats as far as i got.

thanks for all your help

[JackandJanet]

OK, and I just talked to Bill. You WILL have to call him then to reset your tunes on the Fusion server. There is a fix for the overwrite problem in the works, but it is not in place yet.

- Jack