[Narvelous1]

I just got my Gryphon (upgraded Evo) back yesterday from PHP and I am very happy with the results. Unfortunately I still have an issue with it … when I started my truck this morning, the screen on it was blank and the backlit light stayed on. I drove to work (about a 10 – 15 min drive) and the screen stayed that way the whole trip. Even when I turned my truck off, the backlit light continued to stay on and I had to unplug it to turn it off. I plug it back in and turn the truck on and the backlit light comes on and the screen is blank again. Please help!!!

[cleatus12r]

I sent Corey an email. Hopefully she will be able to respond to your concern shortly.

[Groovy Chick]

Narvelous, you said that you're still having a problem with it. Did you have the blank screen issue before you sent it in? The screen worked fine when it was updated.

We've been getting calls recently with the same issue. Most likely, it is due to the heat. Try unplugging the unit and taking it inside with you (I know it's a pain... I'm sorry!) where it's cool. Plug it back in when you start your truck and see if the screen is still an issue.

[JackandJanet]

Anytime the screen stays lit with the key off, I suspect a failing battery. Have you had your battery tested?

And, if the battery is low enough, it may start the truck, but the voltage would have dropped low enough during the start that the Gryphon cannot reinitialize properly when the voltage comes back up. If you unplug your Gryphon after start and then plug it back in again (without shutting the engine down), does it work then?

- Jack