great info Bill on the process!
We can really appreciate the workload involved and the shear volume as your business has grown.
BTW - we are glad you take your time to build each file individually for each customer.........it's that type of attention to detail (and ofcourse your experience) that impresses me the most.
NOW - I need to get me tunes rebuilt after a Ford reflash:sigh: how long will I have to wait :smiley_roll1:

What kind of time frame should we be looking at to be concerned that we may have a lost or misdirected "tunes are ready" email?

Thanks Chris. We have great customers and they are all remarkably patient, which we really appreciate. The biggest thing we need to concentrate on is being able to keep people in the loop without necessarily having to increase our workload.

Unfortunately, every e-mail we send or each phone call we answer in regards to calibration status just pushes everything that much further back. If there was a way to automate the process then things would be so much easier. :sigh:

Anyway, did you send us your calibration code yet? :confused: I swear if my head wasn't attached... :lol:

Let me know.

Bill and Corey, thanks so much for keeping things friendly and personable. That says a lot about you guys and your business. I think I can speak for all of your customers and say "We don't mind waiting on your expertise. Thanks for doing business the way you do!":bow:

^^X2.

I can wait for :3gears::2thumbs:

No not yet Bill. Actually truck isn't getting reflashed until next Monday......I'll be in touch after that. Will there be a new hex code displayed on my programmer after the reflash??.....or is the calibration code something else?

I sent my HEX code somtime in october....:sniffle:


I sent email to both of you, but haven't gotten responses yet.

Maybe you have sent it, and I didn't get it ??? Please let me know...


:cry:

okie dokie Corey - Thanks. I was having a couple driveability issues with my tunes anyway so now is a good time for adjustments there as well.

:doh:

Alright, PM sent ! Sorry about that ! Sometimes I just aint sure about me ! :notallthere:

Just a little advice to those members who are our customers...

Unfortunately, the brain is not what it used to be and it's often difficult to match the forum username with the customer name. In the user control panel there is a space for people to put their name so we have a reference. This information is only viewable by the forum admins (so nosy people can't bother you) and is very helpful to us when handling questions or issues.

We understand if some folks uncomfortable with putting their name in the user settings, but please be aware that this can cause delays in getting a response to questions about order status and stuff like that.

Hope this helps.