You may want to give them a call, I know they were moving locations couple weeks ago. The first time i faxed and emailed my request they didnt get it, the fax was down and from what their site says they dont get to emails very often, so when i called they just had me refax the request. Hope this helps

i've had problems previously aswell, i think its growing pains.

When they were first on f150, before this site i got up and running i got a tune from Bill and it took no time at all with great customer service.

I understand emails and that, but im starting to think the canned tunes will just be fine anyway. I'm debating about just seeing if i can cancel.

I was just wondering if other's had Bill's tunes and if they found them better then the canned tunes.

is it just the canned evo tunes? or the opt calibrations from bill? i know i sure dont like the canned evo tunes. I have just been running stock becasue it shifts bad

I will have to say that any custom tune is a ton better than canned tunes no matter who writes them. Custom tunes have a big bump in power that is very noticeable, and your truck just runs a little better on them.

The canned evo tunes, i recently updated and now there is a performance level in place of the economy tune. Mine seems to shift fine on all of them. I actually noticed that the performance and extreme do smoke where as before they did not. I'm not a fan of that aspect otherwise they seem ok so far.

I don't need lots of power, just a nice clean all around tune, with nice trans shifting.

True, i did like my custom tunes that i did have. I did have a problem with them loading wrong and showing that i was on a tow tune when infact i was not. The wierd thing about that was they had been working fine for a long time and then all of a sudden they would not program properly. As if the evo was stuck in one tune no matter what you picked.

I would say the biggest thing that bothers me is when i posted under the order status request. I was told that they some how missed my order and that i was now at the top of their list to get the tune files taken care of. That was over a month ago, so im guessing either they were not telling me the truth or they forgot about me again. Niether of which makes me feel any better.

Anyway sorry about hi jacking your thread

Well i actually just called yesturday about my one tune that i ordered 2 weeks ago and paid for last week. They said itll be 7-8 WEEKs, i hit the floor cause i was thinking 2 weeks. They said they were backed up, but i didnt know it would take that long or i wouldnt have paid so early. I get my tax return back twice as fast as that:smiley_roll1:

No thats ok, then id have to redo it all. I just griping because i wasnt told that you guys were behind when i made my calls there trying to get request turned in.

Its no worries, i can wait. Now i would like to have my ECM programmed with a stock or tow tune as i think my stock tune is a little crappy. If i sent in my ECM for a stock or tow tune put on it, will there still be a wait time on it or should i just hold off on that until later? Thanks for your time

The ECM can be done immediately.