Phoenix Flash startup error - run-time error '13'
 

I ran Phoenix Flash, input my Activation code, and then my registration info. Then I had to plug in the burner to get it to send the registration info. All seems to go fine at this point.

Then, I tried, "Refresh Cal List" (even though I know there are not any out there for me yet). I got "Run-time error '13': Type mismatch" error window and when I click "OK" the program exits.

Now, every time I run it, it quickly does "Retrieving Customer Information - Establishing Connection with Server" and then goes to "Run-time error '13': Type mismatch", clicking "OK" exits. Does this every time I run it now.

If I disconnect the laptop from the network, then it will start up without the error, but that's no fun, as then I can't check for calibrations.

Running Phoenix Flash v1.6.252 (according to the title bar), on Windows XP.

After - he got me the activation code, now I'm having this problem (though it's no rush, since I don't have any calibrations up to download yet anyway)

Thanks.

Update, same problem with 288 (which I managed to update to by starting Phoenix disconnected from the network, then connecting to the network and doing update). But as soon as I update the calibration list, or start up Phoenix Flash while connected to the internet, it stops with the 13 error.

Gabe,

Star up with no internet connection, go to help, then [Registration]. What is the User ID #?

User ID 2151
Burner ID BC
Local Burns 5

I fixed the database entry on your account and it should be working correctly now. Let me know if it's working correctly now.

Thanks.

Still doing the same thing, when I run it.

But I'll try re-installing when I get home tonight and can re-license, and can plug in the burner. I'll let you know how that goes.

Thanks.

Same problem after a re-install (though it didn't have to re-activate - seems to remember that, even after uninstalling and re-installing).

Tried installing on my Vista64 desktop, but it won't let me activate (maybe because I already did on my laptop).

I uninstalled again on my laptop. Then cleaned out the registry of anything Phoenix, and then re-installed. Now, it wants to activate again, but it won't using the key that I used before. I get this error:

------------------------------
Application Error
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Unable to locate Activation Data.

Please check to make sure that you have a stable internet connection and retry.

Please contact Power Hungry for further assistance.
-------------------------------

What other computer you running?
Does the other one have vista on it also?
You may have to disable some things in your computer to get it to run right?

Most of PHP's programming runs the best on xp.

Lars

My laptop is XP. That's why I installed there in the first time. Avoiding Vista issues.

Now it won't activate on either XP laptop, or my Vista64 Desktop.

Initially, it activated fine on the XP laptop, but I got the Error 13 problem as described above.

Gabeyd, Lars has brought this up in the Moderator's forum and we're waiting for Bill to check in.

Just a thought - did you possibly delete the directory the program was installed into when you uninstalled the program, and is there possibly some "install" directory that is telling your system that it's been registered once and now you can't do it twice? Any of that stuff left over CAN cause problems, as I'm sure you know since you weren't afraid to perform surgery on the registry.

If those are not issues, I'd suspect there is a "hidden"/"anonymous" registry key that's causing the problem. I've had that happen in the past, and it's a real bear to get rid of.

One more suggestion though, did you/can you try a "system restore" to a point before you installed the program the first time? It might just "free up" your registration key.

I use a program called "Cobian Backup 8" that makes a daily snapshot of the registry and can restore it if things go south. It's freeware, and you could probably find it easily enough. I think I have mine set to maintain 30 days worth of registry backups. The program has saved me at least twice.

- Jack

Thanks for the reply.

I did delete the install directory before re-installing - if you don't, it leaves behind version.txt, and then you can't get an update (Bill - you might want to look at fixing that too).

But, because it's now doing the same thing on my XP laptop, and my Vista64 desktop, I don't think it's anything on my side - I suspect the activation server will need to be reset or something like that. The Vista64 machine never had Phoenix Flash on it before this morning, while the XP laptop did.

I don't want to do System Restore, as I may have installed something else that I don't want to lose.

I suspect that Bill will just need to let me activate again to the server, but then we'll be back to the Error 13 problem... We'll wait for Bill.

Thanks,
-Gabe