NEED HELP FAST
 

I'm thinking this is all ready going to be bad but hears the problem. I went and plugged my gryphon to the computer so that i could change to the plash screen. (I folwed all the steps of setting the power levels back to stock) The programer went straight to an all red screen not the green screen the last time I plugged it in and did the down load for my custom tunes. The screen doesn't change for red ever and when I run pegasus with the programer plugged in the serial # and none of my truck info come up. I unplugged the programer and put it back in the truck, not fearing anything went wrong because I never did any down loads or update to it. When I got it back into the truck and all set up and went to set the power level back to me my custom 87 tune , none of my tunes were there. It showed the out of the box EDGE tunes. I'm freaking out right now becasue I pulled the programer out of the truck and plugged back into the computer and now the computer wont even read the programer being pluged in as in hardware. I don't want to uninstall pegasus hopping my custom tunes are still saved in a file in the program on my computer.

I can only guess that my tunes are lost and hopping the programer isn't messed up.

Help Please.

Don't worry I'm sure Bill will get you fixed up. As far as the files they would be at Bill's end on his server so don't worry about uninstalling the program and reinstalling it.

Maybe try reinstalling pegasus and plug your controller in and go to targeted funtions and see if you can dl you custom tunes.

OK...I"m going to down grade the size of my asking for help to a little face holding a little help sign....I through the programer back into the truck as a last ditch effort in trying to figure things out on my little knowledge of software and hardware interface. I did what I should have done in the first place and took a deep breath and I realized that my custom tunes where there and safe. 13 hours of work and a shot adrenaline and fear of losing my custom tunes really shocks the mind. Reading thing slowly helps a lot. If you want to call me names, go ahead I deserve it.

But I still have the problem with the the programer interface with the home computer and Pegasus software. Any suggestion will be great. This might be something that bill might need to jump in on.

Thank you.

08f150 thanks for the suggestion.

Glad to hear all is ok with the tunes. As far as the computer issue post what operating system you are using on your pc and I'm sure someone here can help you get it figured out. Also make sure you have the latest version of pegasus installed.

Its an old PC running windows XP professional.

Just to give you some more relief. Your tune file is totally stored on a server not your computer. The pegasus software you run on your computer communicates with the server.
Got me stumped on why the screen was red. If your computer/pegasus wasn't even acknowledging the gryphom I definatly look at the cable and connecter ports and see if any of the connectors are bent, broken, or something else?
If you have another mini usb cable from a camera you could try that also. It would hurt either to make sure you have the latest pegasus updates.

Lars:shrug:

Thats what I use and all I do is plug in my gryphon and run pegasus and it detects it right away. Be sure you are using the cable that came with your controller because if you use a diffrent one it may fit into the connector on your controller but it may not work properly. It has happened to me many times using different devices. My camera usb cable looks the same and plugs into my controller but it will not work.

To bad for me but the USB ports are working good and I am using the cable that came with the programmer. Also, there nothing wrong with the cable.

In the lower left corner of the Pegasus screen are you seeing "Connected - Type 3" or "Disconnected"? If "Disconnected" is being displayed, this means there is an issue with the USB driver. A few questions...

When was the last time you rebooted? This happens to me and a reboot will usually cure it.
Did you install any USB hardware devices since you installed Pegasus? Camera? Printer?
Are you signed on as a different user?
Have you tried switching to another USB port?

These issues are usually quite easily handled. I'd definitely try rebooting first. From time to time my computer will lose track of the device and rebooting clears out the device stack and the registry.

Let me know if you still have any problems.

Take care.

The computer gets shut down everynight and I haven't loaded anything new. I tried checking the USB ports, all 6 of them. I used a camera, phone, printer and to differnet extrenal hard drive. The computer reads all of them as new hardware ever time I pluged them in. Is it possible that the drivers for the programers USB connect got corrupt ether in the programmer it self or on the computer side?

Buzz - I'm not sure I'm following exactly what's wrong, so, pretend I'm a slow learner and you have to teach me, OK?

The Gryphon seems to function normally in your truck now, is that correct?

But when you plug it into your PC, with Pegasus running, that's where things go bad?

Do you see the "Connected" word in the status bar in the right lower corner of Pegasus with the Gryphon connected?

And, the Gryphon itself shows the digit "0" in the upper right corner of it's screen, right?

If the answers to all of the above are "yes, stupid", :) then what exactly is it that you're seeing on the screen?

And if the answers to any of the above are "no, you idiot", :confused: then, I think Bill will have to help you.

- Jack

Are you getting pegasus going before you plug in the programmer? I had an issue like this with a camera or something a long time ago where the computer was not communicating.
EVERY time I plug my gryphon in the screen starts out red. It doesn't turn green until pegasus is running and has established communication. Also which pegasus version do you have? I was one of the 'problem children' when it came to pegasus, nothing but splash screens would work for me and it took over a month to get everything ironed out.

Haha. Im just a magnet for computer problems.

The programer works perfect while in the truck. When I go to hook it up to the home computer is where the problem is. Before leaving the truck I set it back to stock. Unplug it. Bring it inside. Turn the computer on. Start running Pegasus. Once Pegasus is open I plug the programer in the USB pot of the computer. This is where the problem is. I don't get a connected indication in the lower left of the Pegasus window and the programer screen and buttons stay red never changing.

I have test all the USB ports on the computer. Ever device I plug in works except the truck programer.

It's almost like the truck programer was never ejected for computer right and it thinks it's still connected. But I have never heard of having to use the safe ejection option lik when unpluging an exterenl harddrive.

And I am using the USB cable that came with the programer. I bet it's possible that the cable went crapy. I think I'm going pick up an new one and determine if that's the problem child, but thinking it's not going to be.

How can I tell which USB cable is compatible with the truck programer, so i buy the right new cable to test?

Thanks everyone so far with the help.

Well the programmer uses a regular USB-miniUSB cord that is on just about everything I've seen. The only thing that matters is that each end of the cable plugs into what it should. My original cable is still wrapped up pretty in one my truck bins in case I need it on the road. I've just been using other ones I had laying around. Try starting pegasus after you plug in the gryphon.:shrug:

Can you simply test your USB cable on some other device, like a camera? If it works then, it's not bad. And, I doubt seriously the USB cable is to blame. Possibly, the USB input socket in your Gryphon is faulty though. Since other devices work when plugged into your PC's USB ports, you know they're OK.

If you aren't seeing "connected", then there is something in the USB circuit that's at fault I think. I fried a USB card once when I plugged a device into it and a static spark jumped at the plug, so those input/output ports can go dead.

- Jack

Did the drivers get loaded?

Lars

So I tested the original cable that I got with my programer on another device and it worked. So the cable being the problem is X.

The drivers should have all loaded because I used pegasus to down load and upload my custom tunes to the programer about a month ago. Is it possible that one of the drives got corrupt?

I'm thinking I might uninstall Pegasus and then reinstall it. Is this a good idea? Is there anything I should know with regards to trying to snyc a all ready registered/customised programer with a newer down loaded of the pegasus software?

Go ahead and uninstall, then reinstall Pegasus. This will not cause any problems with your Gryphon. It IS possible your driver(s) have become corrupt. You MAY have to re-register the data for the Gryphon again, but that would be about all.

The other possibility of course is that the USB input port circuit into your Gryphon has become damaged. I feel this is covered under the warranty if it DID happen, but try the Pegasus uninstall/reinstall first. If that doesn't hack it, talk to Bill or Corey - they'll have to sort it out.

- Jack

buzzfx4, I just stumbled across a thread containing a problem similar to yours. In his case, he didn't quite have the USB cable inserted fully, either in the PC or the Gryphon. It would power the unit, but the Gryphon would not connect. Make sure you're fully plugged in.

And, another thought. Is your PC a laptop? I have a laptop (an Averatec) that WILL NOT power an external disk drive properly. It spins the drive, but if I try to do a backup to the drive, it cannot read the drive properly during the "verify phase". This is even using a USB cable that has two PC end plugs that are supposed to get more power to the external device. There's nothing wrong with the drive of course, it works just fine with a different laptop or my desktop. Possibly, your PC's power supply through its USB port is just not enough to BOTH power AND communicate with the Gryphon? Any way you could try it on a different PC?

- Jack

Ok. So I gave up. After uninstalling and reinstalling Pegasus and trying to manualy install the programer as new hardware with no luck I just said F it and went looking for another computer. I found an old laptop and installed Pegasus on it and everything that goes with it. The programer works like normal with the new computer, no problem what so ever.

So I have no idea what was wrong with first computer. I thought maybe it was the computers 2.0 USB driver got F up but it wasn't. So I don't know.


Thank you every for the help ad the suggestions to fix the problem.

Don't worry about it!
I had to find another computer too!
:censored1:VISTA:cursin:SUCKS:notallthere:

Lars :2thumbs: