Like the chip but got codes
 

Got my Phoenix chip last week in the mail, but wasn't able to install it until yesterday. Got it installed without issues and all I can say is wow tunes really woke the truck up. The bad, about a minute into having the truck on with the chip I got an SES light. Hooked the scanner to it and got two codes related to glow plug control module, tried to erase the codes but the scanner wouldn't let me? I took the chip out and all is fine no codes. My truck doesn't even have a gpcm since its not a california truck.

Uhh first of all what is your PCM code? This sounds like a tuning issue for sure this is odd.

According to the hex code based off of the incomplete box code you gave on your order form ("UKN"), you have a 50-state emissions (CA) truck. The only two PCM codes that begin in "UKN" are UKN0 and UKN1. Both are CA-emissions box codes.

From your order form: "UNABLE TO LOCATE PCM CODE WITHOUT TAKING PCM OUT."

lol I was afraid that was going to happen, I put UNK as in UNKNOWN in the box since I had to put something on the order form, thats why I put the note UNABLE TO LOCATE PCM CODE WITHOUT TAKING PCM OUT. I didn't want to mess with the PCM until I got the chip. My PCM code is NVK3, my truck was ordered for Texas.

I have one simple question for you and it's not meant to come across as mean, but how in the world did you expect to get a chip of any kind for ANY truck without a PCM code? Had you left the "PCM Code" space blank, we would have sat on the order form for months (until you called with an actual PCM code) before the chip would have been programmed and shipped. Until that point, I assume you would have been on the forum complaining about your inability to get in touch with someone at PHP because your chip hadn't shipped yet. The order form asks for a PCM code for a reason.

"I had to put something on the order form".....
Well, you had to pull the PCM to clean the contacts for the chip anyway and it only takes a couple minutes to do so.

Also, the part about the truck being ordered for Texas doesn't hold any water either because we find CA-emission trucks in EVERY state because while the truck may have been intended for California sale, people buy them and move or a dealer in a nearby state may do a dealer trade with a California dealer if the dealer in California has a specific build of truck that a customer in another state wants.

Sorry didn't think the PCM code was necessary since the truck is stock. Yes the truck was meant as a Texas truck cause I ordered it with specific options that the truck had to be built not sourced from another dealer. How do I go about getting it returned for a reburn?

Thanks,

Hmmm I knew it, well that should take care of your problem then.. And yeah PCM code is ALWAYS required.

https://fs21.formsite.com/Power_Hung...ure_index.html

Which is the EXACT REASON why you HAVE to put something in that space before you can continue with the order form.

Cleatus, going on 2 weeks since I've sent my chip back for reburn. Can I get an order status please.

Thanks,

Not from me.

You sent it to Georgia and I am 2000 miles from there.

Will then who can? It's really hard to get a hold of you guys on the phone. Sorry, I don't mean to be inpatient but once you drive the truck with the tunes it sucks going back to stock.

Thanks,

replied to email, thanks

Going on a month already still waiting on my chip?

What's going on with my order, its been over a month now. Last I heard it was going to be shipped, now I've been trying to get ahold of you guys for past two weeks but no one picks up the phone. Can anyone help me please

They weren't answering phones today, Corey has a migrane and Bill isn't feeling good either so he is focusing on getting tunes done. Did you answer Corey's email with the info? if you did then I imagine that it is either on it's way back to you or it will be very soon. nobody but Bill or Corey is in the office so they are the only ones you can talk to.

Did you get some kind of response to your credit card info? Often times emails get lost in cyberspace. I'll leave her a note asking if she got your credit card info.

No, no response with replying with my credit card info.

Thanks,

Still have yet to receive my chip...

Chip arrived yesterday, finally got it installed this morning. Took the truck for a test run and can't stop smiling.

Thanks,

I'm Glad you finally got it! :) don't have too much fun with it :hehe: