[Power Hungry]

Well, I think I identified the problem which, unfortunately, is directly related to the fact that he is out of the country and his computer uses a different character encoding than computers in the US or Europe.

While inconvenient, this does help a bit in regards to diagnosing future issues. It stinks because the current compression reduces the file sizes significantly so we'll just have to keep an eye on files that are sent outside of US and Europe.

Thanks MXRider for being patient and also for providing some very useful information. As Jack pointed out, people don't really understand what goes on behind the scenes and can't understand why we get backed up on custom file orders. It's seemingly small problems like this that can turn into hours (or even days) of troubleshooting and support, all of which takes time away from actually dong the custom calibrations. We have no way to plan for issues like these and order deadlines can be pushed back because of them. So we do ask everyone to please be considerate when we are delayed getting calibrations done. It's not because we don't like you or that we enjoy dragging out custom tuning , but there are occasionally more urgent issues that need to be addressed.

Take care.