Cajun, All warranty claims coverage a based on CAUSAL PARTS. The parts that fails isn.t always the causal part, it some times is something else that caused this part to fail. a simple example of this is a vehicle has a check engine light on and the ECM is found defective, but in further diagnosis the tech finds that the ECM has been shorted out by a wiring harness that has chafed and rubbed thru, The causal part is the wiring harness and the failure is the ECM. If the wiring harness is a covered part by the warranty then the ECm is covered. In your exampple the trans neeeds to be diagnosed and the "Causal Part" needs to be identified was it an internal failure or was it caused by its controller. Most likely it will be internal, seldom do ECM's cause a trans failure. Just the presence of the GRYPHON does not constitute lack of warranty coverage. Over the phone or hanging from a tow truck will not tell anyone if it is covered , it needs to be diagnosed by a trained tech. Its easy to deny warranty coverage but I personally use one very easy to follow rule. If we go to court can we prove the vehicle was abused or the aftermarket part "caused" the failure? If it is not evident that the aftermarket parts caused the failure then go ahead and take care of the customer. Bottom line here is CUSTOMER SATISFACTION! and OWNER LOYALTY! any good dealer wiil promote itself and make a customer happy and see him again for other maintenance or repairs. Beleive me he will tell his friends. Hope this explains it. Jim
Sounds like Bill and Corey beleive in this from what I have read !
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