Yes it was an upgraded from Edge. Oh I fell the difference and I'm very pleased. I can recall the canned tune having hard time shift from 2-3 when I punched it not to mention on the med to heavy throttle she get's up and gooooooooooooosssss!
I did read they came with the latest firmware but it's always been a practice to get the latest software,drivers,etc etc. I'll take a look at the "Version Info" to insure it is a custom. I know the display says "Custom Tune" and yes it was #2.
ADKGUY - I placed my order Sept 21 but did not ship my tuner until Sept 28, they received it via UPS with tracking Sept 30 and I just got it yesterday which was Nov 2. My calculations is 4 weeks, 6 days but they also had a office emergency with water. You should be on the breaking point of getting it back but with the show it might delay it a week. I can say you are right about the communication from Bill but they are very busy and I'd rather them ignore me for a few days knowing they are working on Tunes. It's best just to post a question on the forums in the pre-sales section and wait 2-3 days and if you get no reply then just update the thread.
To be honest it best to forget that you even placed an order because when you get your order back you not only will be surprised but you're gonna **** your pants when you drive your truck for the very first time.