After checking a few things, we determined that there was an initial issue connecting with the server and in an attempt to resolve the problem, the customer had uninstalled and then reinstalled the software. This has the unfortunate side-effect of deleting the activation information and also renders the original activation key useless. All we needed to do was set up a new activation key and everything was good to go. I'm not sure what the original problem was, but everything is working fine now. 
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Bill Cohron - The Mad Doctor  
Power Hungry Performance - The ORIGINAL in Ford performance tuning... Since 1997!
(678) 890-1110
www.gopowerhungry.com - Home of the Hydra Chip, Minotaur Tuning Software, and the new Orion Reflash System for Navistar!
Bring back  Windows™ XP and 7. 
Windows™ Vista and Windows™ 8 is a pain in my a$$! 
Windows™ 10 is only slightly less annoying! 
Windows™ 11 is garbage! 
Much to my surprise, I'm actually quite enjoying Linux! 
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