Thanks for updating that. The profile is usually the first place us moderators look because many people fill that in when they first join. I would consider that to be more accurate because while filling out a service ticket the user would probably be more stressed and more prone to errors. The profile is also a good refrence when things dont seem to add up. One example would be is a 5.6L engine with the hex code of OKDG1A6. Obviously there was a single number error somewhere in the engine size but that is for sure a 4.6L because of the first part of the HEX code. Sometimes, like you said, things get typed in wrong but it helps to have something to look back on.
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